USPS SSA QUESTIONS AND ANSWERS
Postal service employees operate under a mandate to protect and preserve the mail
place in its. - Answers -Custody
A violation of security and sanctity of the mail is. - Answers -Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience
on a positive note is too. - Answers -Deliver a first impression
The type of communication that can enhance or contradict messages is - Answers -
Non-verbal communication
A priority Mail Express customer is entitled to a refund if the item was. - Answers -
Delivered to the recipient late.
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels
over 108inches but not more than 130 inches in combined weight and girth - Answers -
Oversized pricing
The maximum length and girth for priority mail is. - Answers -108 inches
A change of address is valid for. - Answers -18 months
When a customer requests premium forwarding service (PFS), the mailpieces are
mailed to the customer using priority mail service. - Answers -Weekly
First class can be ______ for free up to 12 months. - Answers -Forwarded
Migratory bird stamps are essential for - Answers -Hunting
Designated post offices have a service called ____ available for transients - Answers -
General delivery
Which premium service for individuals or companies offer more pick up times - Answers
-Caller service
What premium service is used for individual or companies that have more mail each day
than the largest box holds. - Answers -Caller service
An optional, free daily preview of mailpieces to be delivered is called. - Answers -
Informed delivery
What form would a customer fill out to have their mail permanently forwarded to a new
address? - Answers -Change of address form
, Premium forwarding service (PFS) offers residential customers the option of having
their mail reshaped to them temporarily for. - Answers -12 months
Where would you look for a list of lost/stolen money orders? - Answers -RSS or blue
page
What is the maximum amount you can sell on a Domestic Money Order? - Answers -
$1,000
How many bait many orders does the SSA get assigned - Answers -3
What types of ID are required when cashing a domestic money order - Answers -Valid
government/state issued
How much can a customer send using Sure money? - Answers -$1500
How long may a customer have Temporary Forwarding? - Answers -2wks - 6 months
(can renew for another 6 months)
How does a customer who has purchased premium forwarding service receive their
mail? - Answers -Priority box.
What are four categories of International mail? - Answers -Global express guarantee
(GXG), priority mail express international,First Class International, priority international
What additional forms are completed/attached with GXG? - Answers -Form 6182 -
commercial invoice
What is the maximum weight for a priority mail express international item. - Answers -
70lbs unless country restricted.
What additional form must be used with all priority international shipments? - Answers -
Custom form
What is maximum weight for first class mail international and first class package
International service items? - Answers -4lbs
Other regulated materials domestic (ORM-D) packages can be shipped by. - Answers -
USPS Ground
Firearms, intoxicating liquors and cigarettes are categorized as. - Answers -Restrictive
matter
Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of
more than ______ per day/per incident. - Answers -$50,000
Postal service employees operate under a mandate to protect and preserve the mail
place in its. - Answers -Custody
A violation of security and sanctity of the mail is. - Answers -Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience
on a positive note is too. - Answers -Deliver a first impression
The type of communication that can enhance or contradict messages is - Answers -
Non-verbal communication
A priority Mail Express customer is entitled to a refund if the item was. - Answers -
Delivered to the recipient late.
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels
over 108inches but not more than 130 inches in combined weight and girth - Answers -
Oversized pricing
The maximum length and girth for priority mail is. - Answers -108 inches
A change of address is valid for. - Answers -18 months
When a customer requests premium forwarding service (PFS), the mailpieces are
mailed to the customer using priority mail service. - Answers -Weekly
First class can be ______ for free up to 12 months. - Answers -Forwarded
Migratory bird stamps are essential for - Answers -Hunting
Designated post offices have a service called ____ available for transients - Answers -
General delivery
Which premium service for individuals or companies offer more pick up times - Answers
-Caller service
What premium service is used for individual or companies that have more mail each day
than the largest box holds. - Answers -Caller service
An optional, free daily preview of mailpieces to be delivered is called. - Answers -
Informed delivery
What form would a customer fill out to have their mail permanently forwarded to a new
address? - Answers -Change of address form
, Premium forwarding service (PFS) offers residential customers the option of having
their mail reshaped to them temporarily for. - Answers -12 months
Where would you look for a list of lost/stolen money orders? - Answers -RSS or blue
page
What is the maximum amount you can sell on a Domestic Money Order? - Answers -
$1,000
How many bait many orders does the SSA get assigned - Answers -3
What types of ID are required when cashing a domestic money order - Answers -Valid
government/state issued
How much can a customer send using Sure money? - Answers -$1500
How long may a customer have Temporary Forwarding? - Answers -2wks - 6 months
(can renew for another 6 months)
How does a customer who has purchased premium forwarding service receive their
mail? - Answers -Priority box.
What are four categories of International mail? - Answers -Global express guarantee
(GXG), priority mail express international,First Class International, priority international
What additional forms are completed/attached with GXG? - Answers -Form 6182 -
commercial invoice
What is the maximum weight for a priority mail express international item. - Answers -
70lbs unless country restricted.
What additional form must be used with all priority international shipments? - Answers -
Custom form
What is maximum weight for first class mail international and first class package
International service items? - Answers -4lbs
Other regulated materials domestic (ORM-D) packages can be shipped by. - Answers -
USPS Ground
Firearms, intoxicating liquors and cigarettes are categorized as. - Answers -Restrictive
matter
Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of
more than ______ per day/per incident. - Answers -$50,000
