Devoted Certification 2024

Devoted Certification 2024 Member Expectations Post-Enrollment - What Members Can Expect: After enrollment, members can anticipate that all answers listed are correct regarding their experience. Devoted Health's Core Values - Five Core Values: The Five Core Values of Devoted Health are: - Next-generation Medicare Advantage (MA) plan - Advanced technology platform - Strong partnerships with primary care physicians (PCPs) - Devoted Guides - Devoted Medical Pre-AEP Marketing Guidelines - True Statement on Pre-AEP Marketing: During the Pre-AEP (Annual Enrollment Period), agents are allowed to assist prospective members in completing paper applications; however, they cannot solicit or take possession of these applications from October 1 to October 14. Confirming In-Network Physicians - Method for Confirming Coverage: If Jamie, a sales agent, wants to check if a physician is in-network for Devoted Health, the best approach is to use the Devoted Health Provider Look-up tool. Compliant Marketing Activities - Compliant Marketing Idea: Dr. Hightower suggested that the Devoted Health HMO MAPD may be suitable for patients. Don can conduct compliant marketing by setting up a table outside the practice or in a common area within the provider’s office to distribute marketing materials about Devoted Health’s plan options. Devoted Health's Mission - Mission Components: The elements listed contribute to Devoted Health's mission of creating a world class member experience, meaning that all listed answers are part of this mission. Enrollment Application Procedure - Initial Receipt Date Protocol: After conducting a compliant sales presentation, if agent John helps Mr. Sanchez fill out an enrollment form before October 15, John should leave the Initial Receipt Date blank. This date signifies when Devoted Health officially receives the application, which cannot occur before the AEP starts. Scope of Appointment Form Requirement - SOA Collection Situations: A Scope of Appointment (SOA) form is not required for a sales seminar that is advertised electronicly in the local newspaper. Devoted Health Guide Team - Team Composition: The Devoted Health Guide Team is composed of nurses and service professionals who assist members in effectively navigating the healthcare system and their Devoted Health plans. Agent Selling Readiness - Selling Readiness: Agents are ready to sell for Devoted Health when they receive a Ready-to-Sell email confirming that they have completed the necessary contracting and certification process. Enrollment Qualifications for Devoted Health Plan - Eligibility Criteria: To enroll in a Devoted Health plan, individuals must: - Reside in the plan's service area. - Be eligible for Medicare Part A and enrolled in Medicare Part B. - Have a qualifying election period. Compliant Refreshments for Events - Acceptable Refreshments: For his Devoted Health HMO MAPD sales seminar at a coffee shop, Jason can provide coffee, orange juice, and apples as compliant refreshments according to CMS guidelines. Violative Statements - Prohibited Marketing Statement: A statement that would breach Medicare Communication and Marketing Guidelines is, "The Devoted Health HMO network has the highest performing PCPs compared to all other Medicare Advantage plans in the area." Summary of Benefits Review Requirement - Benefit Review Statement: It is false that reviewing a benefits-at-a-glance or partial benefits document is acceptable as a substitute for reviewing the complete Summary of Benefits during enrollment.