STATE FARM INDEPENDENT AUTO EXAM
2024-2025
Select the Service Program - ANSWER. In some markets, repairers have been
chosen to participate in State Farm's Select Service Program. The program is aimed
to improve claim handling, boost efficiency, and allow consumers to choose
qualified repairers to evaluate and estimate vehicle damage.
Paintless Dent Repair - ANSWER Paintless Dent Repair (PDR) is an
industry-recognized repair method for removing hail dents or other types of
damage from metal exterior surface panels without damaging the vehicle's gloss. In
most circumstances, this method requires the use of specialist tools to apply.
Apply pressure to the rear of the panel to eliminate surface flaws. Depending on the
size and location of the damage, other approaches may be employed to repair it
from the panel's top side.
Using one of these approaches, the technician can restore the panel look.
This removes the need to refinish the panel's surface area. The PDR procedure is
commonly used to repair hail damage or other similar dents caused when an
exterior panel strikes (or is damaged by) an object that does not damage the panel's
finish. The refinishing process is unnecessary because the panel's outside finish has
not been affected.
Repairs may be handled more quickly and cost-effectively.
Determine Repair Costs - ANSWER The pricing we pay for most repair services
will be established by printed or electronic
Collision estimation guides and repair facility survey findings. Unfortunately, it is
not feasible to
Calculate the cost of each repair operation using these sources. For instance,
estimating a sheet metal
, The labour estimate for any other repair operation is dependent on judgment time.
When determining judgment time, consider what is competitive in the local market
for repairing a car in a quality manner.
ANSWER Estimates are written or authorized by
State Farm prices are based on labor rates and repair expenses that do not exceed
the average of the repair market in a specific area.
Contracts with repairers: ANSWER We do not enter into contracts with repairers
on specific repair works that are fixed or "contract" in nature. We pay for the
anticipated cost of restoration depending on the physical damage caused by
The result of the loss.
Freight Charges: ANSWER Similarly, if freight charges are presented to State
Farm for payment, payment should often be refused. Freight charges are not
included in real repair costs and are typically associated with an expense that a
repairer or dealership may spend as a result of operating the repair facility
company. If a situation emerges that requires more evaluation, local management
should contact their allocated Estimatics consultant.
Minimum Cost - ANSWER Establishing minimum costs or authority levels can
provide a realistic indication of repair prices for issues such as the amount of hours
allowed for a full refinishing work, material costs, and so on.
Publication of survey information: ANSWER We will not intentionally break such
confidentiality by disclosing individuals.
Survey data to others outside of our organization
Claims Summary - Answer: State Farm will pay claims based on reasonable,
competitive costs for repairs necessary to
2024-2025
Select the Service Program - ANSWER. In some markets, repairers have been
chosen to participate in State Farm's Select Service Program. The program is aimed
to improve claim handling, boost efficiency, and allow consumers to choose
qualified repairers to evaluate and estimate vehicle damage.
Paintless Dent Repair - ANSWER Paintless Dent Repair (PDR) is an
industry-recognized repair method for removing hail dents or other types of
damage from metal exterior surface panels without damaging the vehicle's gloss. In
most circumstances, this method requires the use of specialist tools to apply.
Apply pressure to the rear of the panel to eliminate surface flaws. Depending on the
size and location of the damage, other approaches may be employed to repair it
from the panel's top side.
Using one of these approaches, the technician can restore the panel look.
This removes the need to refinish the panel's surface area. The PDR procedure is
commonly used to repair hail damage or other similar dents caused when an
exterior panel strikes (or is damaged by) an object that does not damage the panel's
finish. The refinishing process is unnecessary because the panel's outside finish has
not been affected.
Repairs may be handled more quickly and cost-effectively.
Determine Repair Costs - ANSWER The pricing we pay for most repair services
will be established by printed or electronic
Collision estimation guides and repair facility survey findings. Unfortunately, it is
not feasible to
Calculate the cost of each repair operation using these sources. For instance,
estimating a sheet metal
, The labour estimate for any other repair operation is dependent on judgment time.
When determining judgment time, consider what is competitive in the local market
for repairing a car in a quality manner.
ANSWER Estimates are written or authorized by
State Farm prices are based on labor rates and repair expenses that do not exceed
the average of the repair market in a specific area.
Contracts with repairers: ANSWER We do not enter into contracts with repairers
on specific repair works that are fixed or "contract" in nature. We pay for the
anticipated cost of restoration depending on the physical damage caused by
The result of the loss.
Freight Charges: ANSWER Similarly, if freight charges are presented to State
Farm for payment, payment should often be refused. Freight charges are not
included in real repair costs and are typically associated with an expense that a
repairer or dealership may spend as a result of operating the repair facility
company. If a situation emerges that requires more evaluation, local management
should contact their allocated Estimatics consultant.
Minimum Cost - ANSWER Establishing minimum costs or authority levels can
provide a realistic indication of repair prices for issues such as the amount of hours
allowed for a full refinishing work, material costs, and so on.
Publication of survey information: ANSWER We will not intentionally break such
confidentiality by disclosing individuals.
Survey data to others outside of our organization
Claims Summary - Answer: State Farm will pay claims based on reasonable,
competitive costs for repairs necessary to
