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NECI 911 Dispatch Certificate Test Questions
and Correct Answers
Code of Ethics
✓ ~: Set boundaries before any unwanted events occur
Values
✓ ~: Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency
✓ ~: Continuous improvement, caller satisfaction, employee development, innovation,
maximize utilization of resources, and commitment to the community
Ethics
✓ ~: The word originates from the Greek word "ethikos" meaning moral or showing moral
character
Two Aspects of Ethics
✓ ~: 1. The ability to discern right from wrong, good from evil and proprietary from in-
proprietary
2. The commitment to do what is right good and proper
liability
✓ ~: Legal responsibility for an action
Vicarious Liability
, <<<<< Elscores <<<<<>>>>> 20/08/2024 08:06>>>>
✓ ~: A legal concept that holds someone liable for their actions and for the actions,
inactions, errors and omissions of those employees they supervise
Standard of Care
✓ ~: Reasonable actions, under the circumstances, in comparison to the actions of others
with similar training and direction in a given situation. Failure to meet the standard of care
is a breach of duty and a component of negligence.
9-1-1 Standard of Care
✓ ~: 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence
✓ ~: Failure to exercise the degree of care considered reasonable (under the
circumstances) resulting in an unknown intended injury to another person
Negligence is the result of...
✓ ~: Carelessness, forgetfulness, and attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence
✓ ~: True
Four Components of Negligence
, <<<<< Elscores <<<<<>>>>> 20/08/2024 08:06>>>>
✓ ~: 1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence
✓ ~: When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or
other laws, ordinances, rules or regulations
Three types of law
✓ ~: 1. Constitutional
2. criminal
3. Civil
Constitution three branches
✓ ~: 1. Executive
2. Legislative
3. Judiciary
Contract Law
NECI 911 Dispatch Certificate Test Questions
and Correct Answers
Code of Ethics
✓ ~: Set boundaries before any unwanted events occur
Values
✓ ~: Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency
✓ ~: Continuous improvement, caller satisfaction, employee development, innovation,
maximize utilization of resources, and commitment to the community
Ethics
✓ ~: The word originates from the Greek word "ethikos" meaning moral or showing moral
character
Two Aspects of Ethics
✓ ~: 1. The ability to discern right from wrong, good from evil and proprietary from in-
proprietary
2. The commitment to do what is right good and proper
liability
✓ ~: Legal responsibility for an action
Vicarious Liability
, <<<<< Elscores <<<<<>>>>> 20/08/2024 08:06>>>>
✓ ~: A legal concept that holds someone liable for their actions and for the actions,
inactions, errors and omissions of those employees they supervise
Standard of Care
✓ ~: Reasonable actions, under the circumstances, in comparison to the actions of others
with similar training and direction in a given situation. Failure to meet the standard of care
is a breach of duty and a component of negligence.
9-1-1 Standard of Care
✓ ~: 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence
✓ ~: Failure to exercise the degree of care considered reasonable (under the
circumstances) resulting in an unknown intended injury to another person
Negligence is the result of...
✓ ~: Carelessness, forgetfulness, and attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence
✓ ~: True
Four Components of Negligence
, <<<<< Elscores <<<<<>>>>> 20/08/2024 08:06>>>>
✓ ~: 1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence
✓ ~: When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or
other laws, ordinances, rules or regulations
Three types of law
✓ ~: 1. Constitutional
2. criminal
3. Civil
Constitution three branches
✓ ~: 1. Executive
2. Legislative
3. Judiciary
Contract Law
