ATTN: Quiz#1 Medical office
Administration Chapter 4
receiver - correct answer ✔✔A patient asks a medical assistant to reschedule her mammogram
appointment for the following week. In this scenario, the medical assistant is the ?
An example of a subjective information - correct answer ✔✔Tingling in the hands
Which is a Following of an open-ended question? - correct answer ✔✔When would you like to return for
a follow up?
Which of the following is a potential negative consequence of using the EHR in the medical
environment? - correct answer ✔✔A focus on the EHR may prevent bonding with a patient.
Basic elements in the communication cycle include: - correct answer ✔✔sender, message, channel,
receiver, feedback
Select the 3 primary ways messages are communicated in the order of importance. - correct answer
✔✔Body language, tonality, spoken word
If a patient makes up a reason to justify unacceptable actions or behavior in order to avoid something,
the defense mechanism is known as: - correct answer ✔✔Rationalization
In a health care setting, the comfort zone is approximately: - correct answer ✔✔3 to 4 feet
When using nonverbal communication: - correct answer ✔✔-the eyes, face, and hands can be used to
communicate
-gestures are utilized
-it is referred to as body language
-touch can send signals
Administration Chapter 4
receiver - correct answer ✔✔A patient asks a medical assistant to reschedule her mammogram
appointment for the following week. In this scenario, the medical assistant is the ?
An example of a subjective information - correct answer ✔✔Tingling in the hands
Which is a Following of an open-ended question? - correct answer ✔✔When would you like to return for
a follow up?
Which of the following is a potential negative consequence of using the EHR in the medical
environment? - correct answer ✔✔A focus on the EHR may prevent bonding with a patient.
Basic elements in the communication cycle include: - correct answer ✔✔sender, message, channel,
receiver, feedback
Select the 3 primary ways messages are communicated in the order of importance. - correct answer
✔✔Body language, tonality, spoken word
If a patient makes up a reason to justify unacceptable actions or behavior in order to avoid something,
the defense mechanism is known as: - correct answer ✔✔Rationalization
In a health care setting, the comfort zone is approximately: - correct answer ✔✔3 to 4 feet
When using nonverbal communication: - correct answer ✔✔-the eyes, face, and hands can be used to
communicate
-gestures are utilized
-it is referred to as body language
-touch can send signals
