PUBLIX DELI KNOWLEDGE EXAM 2024/2025
QUESTIONS AND ANSWERS
What gives Publix Smoked Turkey its yellow color? - ANSWER Natural Hickory
wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - ANSWER 4oz on a half
and 8oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - ANSWER
Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - ANSWER
Sanitation issues (1311)
What is the #1 reason why a customer would think a store is unsanitary? - ANSWER
Poor visual appearance
What would 1/8 be on a digital scale? - ANSWER .125
Review the opening procedures for the deli: - ANSWER 1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up service
area *sinks* *slicers* *display cases* 4. Open all workstations. 5. Check signs,
labels, and pricing. 6. Clean front and back of case windows and all counters. 7.
Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive/Sterile
Tek Walk
What are the steps to proper hand washing? - ANSWER Wet hands, apply soap,
briskly rub hands for twenty seconds, scrub fingertips and between fingers, rinse
forearms and hands (elbows down), dry forearms and hands with paper towel, turn
off water with paper towel, discard towel.
What is the shelf life for vegetables? - ANSWER Under the substation: day of
production plus one day (2 days) Hot case: 4 hours
What portion of the special order form does the customer receive? - ANSWER Pink
sheet (not Canary Yellow)
What is the process when completing a special order form? - ANSWER 1. Pick up
blank special order. 2. Write store information and date. 3. Take customer
information: name and address, phone number, pick-up date and time, type of
function, whether paid or COD, who the order was taken by. 4. Make suggestions
before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - ANSWER 1. Get firm footing
and keep your feet wider than shoulder width. 2. Let your legs do the work by
, pushing up or down slowly or smoothly. 3. Maintain your spine's natural curve (a.k.a.
bend with your knees). 4. Grip the item firmly and hold it close to your body, staying
within the safe work zone.
What two meats does Meat Bologna contain? - ANSWER Pork and Ground Beef
What is the process of having a successful selling event? ** - ANSWER 1. Be
friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4.
Listen attentively 5. Make suggestions 6. Be product minded 7. Be courteous 8. Be
proud of your appearance 9. Maintain product quality 10. Offer more than expected
What is the importance of a selling event? - ANSWER Designed to generate long-
term sales increases through shared knowledge and providing samples to
customers.
What is the proper chemical used to clean the cooler floors? - ANSWER Grease
cutter positive, Ultra Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - ANSWER 6" off
the floor and 18" from the ceiling (sprinkler heads)
What two chemicals should not be mixed together? (will cause lung damage) -
ANSWER Ammonia and bleach (Q-San and Block Whitener)
In which order should the three compartment sinks be set up? - ANSWER Wash,
Rinse and Sanitize
What is the proper strength of the veggie wash sanitizer solution - ANSWER Veggie
wash: 20 PPM
What is the temperature danger zone? - ANSWER Publix standards are 40 degrees
to 140. (41 degrees to 135 degrees are industry standards).
Where should you properly check the temperature of a rotisserie chicken?** -
ANSWER The thickest part of the thigh. breast??
What cheese would you suggest with Low Sodium Turkey? - ANSWER Lacey Swiss
Cheese
How often should floors and drains be cleaned? - ANSWER Nightly; every night
Why would you not swap the parts on the slicers? - ANSWER Not all slicers are the
same model and you can damage a slicer with the incorrect parts (all sharpeners
have a serial number linked to their particular slicer).
How often should the cutting gloves be cleaned? - ANSWER Every 4 hours.
What does PPE stand for? - ANSWER Personal Protective Equipment
What does MSDS stand for? - ANSWER Material Safety Data Sheets
QUESTIONS AND ANSWERS
What gives Publix Smoked Turkey its yellow color? - ANSWER Natural Hickory
wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - ANSWER 4oz on a half
and 8oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - ANSWER
Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - ANSWER
Sanitation issues (1311)
What is the #1 reason why a customer would think a store is unsanitary? - ANSWER
Poor visual appearance
What would 1/8 be on a digital scale? - ANSWER .125
Review the opening procedures for the deli: - ANSWER 1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up service
area *sinks* *slicers* *display cases* 4. Open all workstations. 5. Check signs,
labels, and pricing. 6. Clean front and back of case windows and all counters. 7.
Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive/Sterile
Tek Walk
What are the steps to proper hand washing? - ANSWER Wet hands, apply soap,
briskly rub hands for twenty seconds, scrub fingertips and between fingers, rinse
forearms and hands (elbows down), dry forearms and hands with paper towel, turn
off water with paper towel, discard towel.
What is the shelf life for vegetables? - ANSWER Under the substation: day of
production plus one day (2 days) Hot case: 4 hours
What portion of the special order form does the customer receive? - ANSWER Pink
sheet (not Canary Yellow)
What is the process when completing a special order form? - ANSWER 1. Pick up
blank special order. 2. Write store information and date. 3. Take customer
information: name and address, phone number, pick-up date and time, type of
function, whether paid or COD, who the order was taken by. 4. Make suggestions
before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - ANSWER 1. Get firm footing
and keep your feet wider than shoulder width. 2. Let your legs do the work by
, pushing up or down slowly or smoothly. 3. Maintain your spine's natural curve (a.k.a.
bend with your knees). 4. Grip the item firmly and hold it close to your body, staying
within the safe work zone.
What two meats does Meat Bologna contain? - ANSWER Pork and Ground Beef
What is the process of having a successful selling event? ** - ANSWER 1. Be
friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4.
Listen attentively 5. Make suggestions 6. Be product minded 7. Be courteous 8. Be
proud of your appearance 9. Maintain product quality 10. Offer more than expected
What is the importance of a selling event? - ANSWER Designed to generate long-
term sales increases through shared knowledge and providing samples to
customers.
What is the proper chemical used to clean the cooler floors? - ANSWER Grease
cutter positive, Ultra Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - ANSWER 6" off
the floor and 18" from the ceiling (sprinkler heads)
What two chemicals should not be mixed together? (will cause lung damage) -
ANSWER Ammonia and bleach (Q-San and Block Whitener)
In which order should the three compartment sinks be set up? - ANSWER Wash,
Rinse and Sanitize
What is the proper strength of the veggie wash sanitizer solution - ANSWER Veggie
wash: 20 PPM
What is the temperature danger zone? - ANSWER Publix standards are 40 degrees
to 140. (41 degrees to 135 degrees are industry standards).
Where should you properly check the temperature of a rotisserie chicken?** -
ANSWER The thickest part of the thigh. breast??
What cheese would you suggest with Low Sodium Turkey? - ANSWER Lacey Swiss
Cheese
How often should floors and drains be cleaned? - ANSWER Nightly; every night
Why would you not swap the parts on the slicers? - ANSWER Not all slicers are the
same model and you can damage a slicer with the incorrect parts (all sharpeners
have a serial number linked to their particular slicer).
How often should the cutting gloves be cleaned? - ANSWER Every 4 hours.
What does PPE stand for? - ANSWER Personal Protective Equipment
What does MSDS stand for? - ANSWER Material Safety Data Sheets
