Publix Deli Knowledge Exam Questions and Correct Answers 2024

Our Mission at Publix is to be the premier quality food retailer in the world. - Publix Mission Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment security; devotion to stewardship of stockholders; involvement as citizens in the community. - 5 Mission Commitments Internal and External - Two Types of Customers other associates, vendors, suppliers, drivers, and store management - Internal Customer customers that shop in the store: exceed the expectations prompt service, freshest product, education of customers. - External Customer always look to add value to the role you play, carefully order and handle product to prevent out of stock product and ensure product quality - Customer Value job efficiency, controlling supply usage, preventing damages, awareness and report losses or theft, recycling - Intolerance of Waste enhancing your role, adding your value and achieving tasks quickly and efficiently and correctly adds to the security of employment - Dedicated to the Dignity, Value, and Employment Security of our associates following the standards and policies maximizing your sales and profit - Devotion to Stewardship of Stockholders support community they are neighbors - Involved as Responsible Citizens in our Communities the promise and guarantee to provide premier customer service and quality products to our customers - Publix Guarantee " We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request." - The Publix Guarantee causing customers to say "I always shop at my Publix" by providing premier service from friendly knowledgeable associates; convenient, clean, pleasant, and excitable shopping experience; variety of in stock product at competitive prices - Our Strategy from Customers stand point Providing premier service by understanding and exceeding needs, communicating the importance of training, create food safe work environment, becoming the premier quality deli retailer - Deli Team Focus Statement Together Everyone Achieves More - T.E.A.M Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods Specialist - Roles in the Deli Responsible for total operation of deli including associates, production, profitability, and supporting deli RBU initiatives - Role of Manager assisting customer, maintaining product levels, production and sanitation, maintaining proper balances, operation and safety of equipment, packaging sale products, special orders and trays, cleaning, stocking, and answering phones - Role of Deli Clerk the way to keep inventory organized, creates organization, clean visual and support for the workplace - 5S process Sort and Remove - sort through the existing and removing the unnecessary by establishing backstroke Base inventory levels - S1 Shine - using opportunity to clean the workplace - S2 Set Locations and Visual Cues - setting locations for Base Inventory items and creating signage to maintain the correct location - S3 Standardize - integrating set locations. Ordering, stocking, rotating, and receiving determining the necessary amounts needing to be in inventory - S4 Sustain - following up and ensuring organization - S5 4 inches between the product and the walls, allows circulation - 4 Inch Rule distance between product and the floor or shelf, designed to safeguard from contamination and pests - 6 Inch Rule