Crisis Management
What are the primary goals of crisis management? - correct answer ✔To
help the person stabilize their feelings and behaviors and to address the
problems that precipitated the crisis
Which of the following examples is consistent with the basic verbal de-
escalation loop? - correct answer ✔Johanna is trying to find a point on which
she can communicate agreement with Lenny who is currently in a crisis
When working with someone who is agitated and hostile, which of these
should be used FIRST to prevent aggressive behaviors? - correct answer
✔Verbal de-escalation
Why knowledge of a precipitating even is considered an unreliable way to
gauge the seriousness of a crisis? - correct answer ✔Because the same
stressor can have very different effects on different people
Which of the following focused tasks emphasizes the person in a collaborative
working alliance? - correct answer ✔Make contact
TRUE OR FALSE: When assessing a person in crisis, questions about
suicidal ideation should be asked indirectly to avoid upsetting the person
further. - correct answer ✔False
Which statement about crisis management with individual who have been
exposed to trauma is accurate? - correct answer ✔If any individual with a
history of trauma needs involuntary hospitalization to ensure their safety, care
should be taken to avoid disempowering and retraumatizing the individual
What are the primary goals of crisis management? - correct answer ✔To
help the person stabilize their feelings and behaviors and to address the
problems that precipitated the crisis
Which of the following examples is consistent with the basic verbal de-
escalation loop? - correct answer ✔Johanna is trying to find a point on which
she can communicate agreement with Lenny who is currently in a crisis
When working with someone who is agitated and hostile, which of these
should be used FIRST to prevent aggressive behaviors? - correct answer
✔Verbal de-escalation
Why knowledge of a precipitating even is considered an unreliable way to
gauge the seriousness of a crisis? - correct answer ✔Because the same
stressor can have very different effects on different people
Which of the following focused tasks emphasizes the person in a collaborative
working alliance? - correct answer ✔Make contact
TRUE OR FALSE: When assessing a person in crisis, questions about
suicidal ideation should be asked indirectly to avoid upsetting the person
further. - correct answer ✔False
Which statement about crisis management with individual who have been
exposed to trauma is accurate? - correct answer ✔If any individual with a
history of trauma needs involuntary hospitalization to ensure their safety, care
should be taken to avoid disempowering and retraumatizing the individual
