DEVOTED CERTIFICATION Questions with
Correct Answers
Mrs. Carson is a worrier and admits that she is often confused when it
comes to navigating her health plan and the healthcare system. She asks
Joyce, her Devoted Sales Agent, who she can contact if she needs help
once she becomes a Devoted Health member. How Should Joyce
respond? Correct Ans ✓✓ "As your Devoted Sales Agent, you can
always call me with questions, but additionally Devoted has an entire
Guide Team dedicated to simplifying your healthcare experience. In
addition to them periodically reaching out to you, you can always call
them with questions. They want to hear from you."
Luis lives in Phoenix and receives full subsidy low income subsidy
(LIS). He is reviewing Devoted's MAPD options with his agent, Wayne.
Which statement is most appropriate for Wayne to make regarding Luis'
options? Correct Ans ✓✓ Because Luis receives the full low- income
subsidy (LIS) from SSA or the Federal government, he would not be
subject to paying the premium on the Devoted Health
Select/Prime/Premium plans and may suit his needs best.
The Devoted Health Guides... Correct Ans ✓✓ Consist of a team of
clinical and service professionals who work together for each of our
members.
How many days in advance must agents register informal or educational
events with Devoted Health? Correct Ans ✓✓ 7 days
Correct Answers
Mrs. Carson is a worrier and admits that she is often confused when it
comes to navigating her health plan and the healthcare system. She asks
Joyce, her Devoted Sales Agent, who she can contact if she needs help
once she becomes a Devoted Health member. How Should Joyce
respond? Correct Ans ✓✓ "As your Devoted Sales Agent, you can
always call me with questions, but additionally Devoted has an entire
Guide Team dedicated to simplifying your healthcare experience. In
addition to them periodically reaching out to you, you can always call
them with questions. They want to hear from you."
Luis lives in Phoenix and receives full subsidy low income subsidy
(LIS). He is reviewing Devoted's MAPD options with his agent, Wayne.
Which statement is most appropriate for Wayne to make regarding Luis'
options? Correct Ans ✓✓ Because Luis receives the full low- income
subsidy (LIS) from SSA or the Federal government, he would not be
subject to paying the premium on the Devoted Health
Select/Prime/Premium plans and may suit his needs best.
The Devoted Health Guides... Correct Ans ✓✓ Consist of a team of
clinical and service professionals who work together for each of our
members.
How many days in advance must agents register informal or educational
events with Devoted Health? Correct Ans ✓✓ 7 days
