UHC Compliance Exam Questions with Correct
Answers
Agent John is planning to conduct a series of events. Some will be
strictly educational, others will be formal presentations of specific
UnitedHealthcare plans, and others will be informal marketing events
where he can generate leads and schedule future in-home marketing
appointments. Of the three types of events John plans to conduct, which
need to be reported to UnitedHealthcare? Correct Ans ✓✓ All events:
educational and marketing/sales, formal and informal.
Whose email address may the agent enter into the LEAN enrollment
application? Correct Ans ✓✓ Only the consumer's (or leave it blank).
Which election period runs from October 15 to December 7 and allows
consumers to elect to join a Medicare Advantage Plan or switch to a
different plan? Correct Ans ✓✓ Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display
and/or distribute at a marketing/sales event? Correct Ans ✓✓ 5 dollar
gift cards to an in-network pharmacy.
Rina, a consumer, has requested an appointment with Connor, an agent,
to discuss DSNPs. Prior to the appointment Rina completed a Scope of
Appointment (SOA) form. On the day of the appointment, Rina brings
her friend Shelley, who is Medicare-eligible, to the meeting. Shelley also
wants to talk about DSNPs. What should Connor do when he sees both
Rina and Shelley at the appointment? Correct Ans ✓✓ Ask Shelley to
complete an SOA before the start of the meeting.
, Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health
improvement and wellness.
Provide an opportunity to review benefits, premiums and product
information with consumers.
Provide an opportunity to steer a consumer toward a specific or limited
number of plans.
Provide an opportunity to give an introductory presentation followed by
an informal marketing/sales event. Correct Ans ✓✓ Provide objective
information about the Medicare program and/or health improvement and
wellness.
Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan
available where she lives. She asks her agent, Josh, to enroll her in the 5-
star plan. Josh can advise Janine of each of the following except:
Josh should tell Janine that the new coverage will start the first of the
month after she enrolls in the 5 star plan.
Josh should tell Janine that she can change her current plan to a 5 star
plan since one is available in the area where she lives.
Josh should tell Janine that she can only change her current plan to a 5
star plan during the Annual Election Period.
Josh should tell Janine that she can only use the 5-Star SEP once per
calendar year. Correct Ans ✓✓ Josh should tell Janine that she can only
change her current plan to a 5 star plan during the Annual Election
Period.
Answers
Agent John is planning to conduct a series of events. Some will be
strictly educational, others will be formal presentations of specific
UnitedHealthcare plans, and others will be informal marketing events
where he can generate leads and schedule future in-home marketing
appointments. Of the three types of events John plans to conduct, which
need to be reported to UnitedHealthcare? Correct Ans ✓✓ All events:
educational and marketing/sales, formal and informal.
Whose email address may the agent enter into the LEAN enrollment
application? Correct Ans ✓✓ Only the consumer's (or leave it blank).
Which election period runs from October 15 to December 7 and allows
consumers to elect to join a Medicare Advantage Plan or switch to a
different plan? Correct Ans ✓✓ Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display
and/or distribute at a marketing/sales event? Correct Ans ✓✓ 5 dollar
gift cards to an in-network pharmacy.
Rina, a consumer, has requested an appointment with Connor, an agent,
to discuss DSNPs. Prior to the appointment Rina completed a Scope of
Appointment (SOA) form. On the day of the appointment, Rina brings
her friend Shelley, who is Medicare-eligible, to the meeting. Shelley also
wants to talk about DSNPs. What should Connor do when he sees both
Rina and Shelley at the appointment? Correct Ans ✓✓ Ask Shelley to
complete an SOA before the start of the meeting.
, Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health
improvement and wellness.
Provide an opportunity to review benefits, premiums and product
information with consumers.
Provide an opportunity to steer a consumer toward a specific or limited
number of plans.
Provide an opportunity to give an introductory presentation followed by
an informal marketing/sales event. Correct Ans ✓✓ Provide objective
information about the Medicare program and/or health improvement and
wellness.
Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan
available where she lives. She asks her agent, Josh, to enroll her in the 5-
star plan. Josh can advise Janine of each of the following except:
Josh should tell Janine that the new coverage will start the first of the
month after she enrolls in the 5 star plan.
Josh should tell Janine that she can change her current plan to a 5 star
plan since one is available in the area where she lives.
Josh should tell Janine that she can only change her current plan to a 5
star plan during the Annual Election Period.
Josh should tell Janine that she can only use the 5-Star SEP once per
calendar year. Correct Ans ✓✓ Josh should tell Janine that she can only
change her current plan to a 5 star plan during the Annual Election
Period.
