Certified AI Associate Questions with Correct
Answers
Which type of bias imposes a system's values on others?
A. Association
B. Automation
C. Societal Correct Answer-B. Automation
A sales manager wants to improve their processes using AI in
Salesforce. Which application of AI would be most beneficial?
A. Lead scoring and opportunity forecasting
B. Data modeling and management
C. Sales dashboards and reporting Correct Answer-A. Lead scoring and
opportunity forecasting
What is the most likely impact that high-quality data will have on
customer relationships?
A. Improved customer trust and satisfaction
B. Increased brand loyalty
C. Higher customer acquisition costs Correct Answer-A. Improved
customer trust and satisfaction
,What are the key components of the data quality standard?
A. Accuracy, Completeness, Consistency
B. Reviewing, Updating, Archiving
C. Naming, Formatting, Monitoring Correct Answer-A. Accuracy,
Completeness, Consistency
What is the role of Salesforce's Trusted AI Principles in the context of
CRM systems?
A. Outlining the technical specifications for AI integration
B. Providing a framework for AI data model accuracy
C. Guiding ethical and responsible use of AI Correct Answer-C.
Guiding ethical and responsible use of AI
What is a benefit of data quality and transparency as it pertains to bias in
generative AI?
A. Chances of bias are aggravated.
B. Chances of bias are removed.
C. Chances of bias are mitigated. Correct Answer-C. Chances of bias
are mitigated.
, A business analyst (BA) wants to improve business by enhancing their
sales processes and customer support.Which AI applications should the
BA use to meet their needs?
A. Sales data cleansing and customer support data governance
B. Machine learning models and chatbot predictions
C. Lead scoring, opportunity forecasting, and case classification Correct
Answer-C. Lead scoring, opportunity forecasting, and case classification
How does AI within CRM help sales representatives better understand
previous customer interactions?
A. Creates, localizes, and translates product descriptions
B. Provides call summaries
C. Triggers personalized service replies Correct Answer-B. Provides
call summaries
Why is it critical to consider privacy concerns when dealing with AI and
CRM data?
A. Ensures compliance with laws and regulations
B. Confirms the data is accessible to all users
C. Increases the volume of data collected Correct Answer-A. Ensures
compliance with laws and regulations
Answers
Which type of bias imposes a system's values on others?
A. Association
B. Automation
C. Societal Correct Answer-B. Automation
A sales manager wants to improve their processes using AI in
Salesforce. Which application of AI would be most beneficial?
A. Lead scoring and opportunity forecasting
B. Data modeling and management
C. Sales dashboards and reporting Correct Answer-A. Lead scoring and
opportunity forecasting
What is the most likely impact that high-quality data will have on
customer relationships?
A. Improved customer trust and satisfaction
B. Increased brand loyalty
C. Higher customer acquisition costs Correct Answer-A. Improved
customer trust and satisfaction
,What are the key components of the data quality standard?
A. Accuracy, Completeness, Consistency
B. Reviewing, Updating, Archiving
C. Naming, Formatting, Monitoring Correct Answer-A. Accuracy,
Completeness, Consistency
What is the role of Salesforce's Trusted AI Principles in the context of
CRM systems?
A. Outlining the technical specifications for AI integration
B. Providing a framework for AI data model accuracy
C. Guiding ethical and responsible use of AI Correct Answer-C.
Guiding ethical and responsible use of AI
What is a benefit of data quality and transparency as it pertains to bias in
generative AI?
A. Chances of bias are aggravated.
B. Chances of bias are removed.
C. Chances of bias are mitigated. Correct Answer-C. Chances of bias
are mitigated.
, A business analyst (BA) wants to improve business by enhancing their
sales processes and customer support.Which AI applications should the
BA use to meet their needs?
A. Sales data cleansing and customer support data governance
B. Machine learning models and chatbot predictions
C. Lead scoring, opportunity forecasting, and case classification Correct
Answer-C. Lead scoring, opportunity forecasting, and case classification
How does AI within CRM help sales representatives better understand
previous customer interactions?
A. Creates, localizes, and translates product descriptions
B. Provides call summaries
C. Triggers personalized service replies Correct Answer-B. Provides
call summaries
Why is it critical to consider privacy concerns when dealing with AI and
CRM data?
A. Ensures compliance with laws and regulations
B. Confirms the data is accessible to all users
C. Increases the volume of data collected Correct Answer-A. Ensures
compliance with laws and regulations
