MEDICAL OFFICE PROCEDURES
PRACTICE QUESTIONS WITH
COMPLETE SOLUTIONS
Which of the following best describes the services of the office, the function of medical
staff members, measures to take in case of an emergency, and other issues that
patients may need to consider? - ANS brochure
Which of the following best describes the reception area in a medical facility? - ANS
makes patients feel welcome
Which colors are good in areas that require quiet and extended concentration? - ANS
greens and blues
Which of the following is the most appropriate action to maintain patient privacy? - ANS
Knock before entering.
Which of the following is an action for managing drugs identified in the Controlled
Substances Act list of narcotics and non-narcotics? - ANS stored in a locked and
secure cabinet and checked when leaving the office
Which of the following best describes making facilities and equipment available to all
users? - ANS accessibility
Which of the following applies to the number of employees requiring a business to be in
compliance with the ADA? - ANS 15
Which of the following is the most effective way to check a room's readiness for a
patient? - ANS Place yourself in the room as a patient.
Which of the following is not a guideline to room readiness? - ANS empty cabinet
surfaces
Which of the following is not an appropriate step in closing a facility for the day? - ANS
lock up all medical supplies.
Who should be called when you are unsure about security measures, both during and
after office hours? - ANS local law enforcement
When office design is being considered, what should be kept in mind for the reception
area? - ANS provide privacy for administrative medical assistant
Which of the following best describes a disadvantage of having fresh flowers in the
medical facility? - ANS They may affect patient's allergies
, Which of the following is not an appropriate example of accessibility features for the
physically challenged? - ANS step walkways with no ramps
Which of the following is the most appropriate action of the administrative medical
assistant when there is a delay in the provider's schedule? - ANS Notify patients of
delay and offer alternatives
Which of the following should be done first when opening the facility for the day? - ANS
a visual check of each room to be certain it is prepared and ready for the day
Which of the following is not in compliance with ADA requirements? - ANS five
wheelchairs available for use at every door entrance
The use of music and water in some medical facilities produce favorable results with the
exception of which of the following? - ANS reduces appointment times
providers can give access to health information of an elderly patient under the following
condition. - ANS only if the patient has signed a release
Which type of memory is required to start a computer? - ANS ROM
Which piece of equipment is known as the brain of the computer? - ANS CPU
Data output devices include all of the following except - ANS keyboards
Which statement is accurate regarding bits? - ANS Bits are the smallest units of
data a computer can process.
All of these statements are accurate regarding macros EXCEPT - ANS Macros are
used to create form letters.
Which term describes 1,000 megabytes of data? - ANS gigabyte
Which condition is commonly associated with extended computer use? - ANS carpal
tunnel syndrome
Which statement is accurate regarding computerizing a medical office? - ANS asking
for input from staff members will make implementation of the system a more
positive experience for all involved.
Which word processing feature involves inserting repeated keystrokes into the body of a
document? - ANS macro
All of the following are recommended computer operator positions EXCEPT - ANS Sit
as close to the monitor as possible to reduce eyestrain
Which of the following telephone courtesies should be used while on the telephone with
a patient? - ANS Use common terms.
PRACTICE QUESTIONS WITH
COMPLETE SOLUTIONS
Which of the following best describes the services of the office, the function of medical
staff members, measures to take in case of an emergency, and other issues that
patients may need to consider? - ANS brochure
Which of the following best describes the reception area in a medical facility? - ANS
makes patients feel welcome
Which colors are good in areas that require quiet and extended concentration? - ANS
greens and blues
Which of the following is the most appropriate action to maintain patient privacy? - ANS
Knock before entering.
Which of the following is an action for managing drugs identified in the Controlled
Substances Act list of narcotics and non-narcotics? - ANS stored in a locked and
secure cabinet and checked when leaving the office
Which of the following best describes making facilities and equipment available to all
users? - ANS accessibility
Which of the following applies to the number of employees requiring a business to be in
compliance with the ADA? - ANS 15
Which of the following is the most effective way to check a room's readiness for a
patient? - ANS Place yourself in the room as a patient.
Which of the following is not a guideline to room readiness? - ANS empty cabinet
surfaces
Which of the following is not an appropriate step in closing a facility for the day? - ANS
lock up all medical supplies.
Who should be called when you are unsure about security measures, both during and
after office hours? - ANS local law enforcement
When office design is being considered, what should be kept in mind for the reception
area? - ANS provide privacy for administrative medical assistant
Which of the following best describes a disadvantage of having fresh flowers in the
medical facility? - ANS They may affect patient's allergies
, Which of the following is not an appropriate example of accessibility features for the
physically challenged? - ANS step walkways with no ramps
Which of the following is the most appropriate action of the administrative medical
assistant when there is a delay in the provider's schedule? - ANS Notify patients of
delay and offer alternatives
Which of the following should be done first when opening the facility for the day? - ANS
a visual check of each room to be certain it is prepared and ready for the day
Which of the following is not in compliance with ADA requirements? - ANS five
wheelchairs available for use at every door entrance
The use of music and water in some medical facilities produce favorable results with the
exception of which of the following? - ANS reduces appointment times
providers can give access to health information of an elderly patient under the following
condition. - ANS only if the patient has signed a release
Which type of memory is required to start a computer? - ANS ROM
Which piece of equipment is known as the brain of the computer? - ANS CPU
Data output devices include all of the following except - ANS keyboards
Which statement is accurate regarding bits? - ANS Bits are the smallest units of
data a computer can process.
All of these statements are accurate regarding macros EXCEPT - ANS Macros are
used to create form letters.
Which term describes 1,000 megabytes of data? - ANS gigabyte
Which condition is commonly associated with extended computer use? - ANS carpal
tunnel syndrome
Which statement is accurate regarding computerizing a medical office? - ANS asking
for input from staff members will make implementation of the system a more
positive experience for all involved.
Which word processing feature involves inserting repeated keystrokes into the body of a
document? - ANS macro
All of the following are recommended computer operator positions EXCEPT - ANS Sit
as close to the monitor as possible to reduce eyestrain
Which of the following telephone courtesies should be used while on the telephone with
a patient? - ANS Use common terms.
