CUL 129 CHAPTER 2 UPDATED Exam
Questions and CORRECT Answers
What refers to the factors used to compare an actual product or service with a desired product
or service? - Correct Answer- Quality standard
What refers to the alternate ways in which food products can be purchased? - Correct
Answer- Market form
Why do different operations have different definitions of quality? Shouldn't there be a
benchmark definition? - Correct Answer- Customer expectations provide the basis, and these
are not the same
What refers to the concept of improving processes and procedures rather than identifying
defects? - Correct Answer- Total quality management
What is the philosophy of the value-conscious purchaser? - Correct Answer- Value based on
price and suitability for intended use
What is the purpose of product specifications? - Correct Answer- Communication tool to
ensure that staff and vendors understand quality needs
What refers to a strategy for comparing vendors' prices for products of acceptable quality to
determine the lowest price? - Correct Answer- Competitive bidding
What are some advantages and disadvantages of using the brand name as the product
specification? - Correct Answer- Easy to write, but there may be only one vendor, so bidding
is not possible
How do vendors benefit when product specifications are used? - Correct Answer- Bidding is
based on the same quality product
Questions and CORRECT Answers
What refers to the factors used to compare an actual product or service with a desired product
or service? - Correct Answer- Quality standard
What refers to the alternate ways in which food products can be purchased? - Correct
Answer- Market form
Why do different operations have different definitions of quality? Shouldn't there be a
benchmark definition? - Correct Answer- Customer expectations provide the basis, and these
are not the same
What refers to the concept of improving processes and procedures rather than identifying
defects? - Correct Answer- Total quality management
What is the philosophy of the value-conscious purchaser? - Correct Answer- Value based on
price and suitability for intended use
What is the purpose of product specifications? - Correct Answer- Communication tool to
ensure that staff and vendors understand quality needs
What refers to a strategy for comparing vendors' prices for products of acceptable quality to
determine the lowest price? - Correct Answer- Competitive bidding
What are some advantages and disadvantages of using the brand name as the product
specification? - Correct Answer- Easy to write, but there may be only one vendor, so bidding
is not possible
How do vendors benefit when product specifications are used? - Correct Answer- Bidding is
based on the same quality product
