Conflict Management
"shape shifters" - ANSWER-goals sometimes change along the way
4 categories of communication rules - ANSWER-positive understanding
rationality
conciseness
consideration
4 problematic types of behavior ( four horsemen of the apocalypse) - ANSWER-criticism- attacking
character or personality
contempt- shows a blatant disregard for persons face
defensiveness- attempt to protect oneself when feeling victimized
stonewalling- one completely withdraws during a conflict discussion
activity bias - ANSWER-tendency to make quicker attributions for extraordinary behavior, things that
stand out
actor-observer bias - ANSWER-tendency to link the partner's behavior to the partner's internal
dispositions while linking our own behavior to external factors
anger - ANSWER-the negative feelings we have from being frustrated by someone who has committed
an objectionable action
approaches to defining interpersonal conflict - ANSWER-pervasive- nonepisodic/nonspecific
explicit disagreement- nonepisodic/specific
hostile episode- episodic/nonspecific
disagreement in a particular episode- episodic/specific
appropriateness - ANSWER-equifinality- there are normally many paths to achieving any particular goal
prescriptions- what you should do, often unstated and assumed
public vs private- social vs interpersonal rules
getting along with others
argumentativeness - ANSWER-verbally attack positions
like to talk about controversial issues
5 types
assertiveness - ANSWER-dominant and appropriate
people who are open, defend other person's rights, good at explaining thoughts
4 dimensions:
,Conflict Management
directiveness
social assertiveness
defense of rights and interests
independence
assumptions held by people in general - ANSWER-harmony = normal, conflict = abnormal
conflict = disagreements
result of personal pathology
never escalate
management should be polite/orderly
anger is main emotion
there is a right way to resolve conflict
assumptions held by scholars - ANSWER-subjective/objective basis
normalcy
functional and dysfunctional
attachment styles - ANSWER-secure
-integrating and compromising styles
anxious/ambivalent
-engage in jealousy, seek deep commitment
avoidant
-avoiding conflict style
attribution dimensions - ANSWER-globality- across situations or specific to a particular instance?
stability- long lasting or temporary?
locus- where is the focus of your attention?
intent- was there a conscious decision to do it?
selfishness- was the motivation self-serving or altruistic?
blameworthiness- are you responsible for it?
attributions - ANSWER-causal explanations for peoples behaviors
when?
, Conflict Management
surprised
threatened by unexpected
negative events
questions bout cause of behavior
perceived loss of control
attributions and conflict - ANSWER-during conflict, negative behavior increases and positive outcomes
decrease when these attributes are addressed:
global
stable
internal
selfish
characteristics of dissatisfied couples - ANSWER-engage in negative behaviors more frequently
rely on positive behaviors less frequently
engage in smaller proportion of positive/negative behaviors
exhibit more frequent and lengthier patterns of negative reciprocation
entertain negative attributions about the partners behavior
chilling effect - ANSWER-It has to do with avoidance.
Our voices get "chilled" or become silenced.
This tends to happen in situations when someone has power over us.
So, instead of voicing our grievances, we tend to keep quiet.
This can happen in romantic relationships too.
One partner may not say what is bothering him/her because the other partner is perceived to have
more power over the other.
communication rules - ANSWER-followable prescriptions that indicate what behaviors are obligated,
preferred, or prohibited in certain contexts
communication strategies - ANSWER-a game plan, or group of conflict tactics
types:
integration (working with other people)
-integrating and compromising
distribution (working against other people)
"shape shifters" - ANSWER-goals sometimes change along the way
4 categories of communication rules - ANSWER-positive understanding
rationality
conciseness
consideration
4 problematic types of behavior ( four horsemen of the apocalypse) - ANSWER-criticism- attacking
character or personality
contempt- shows a blatant disregard for persons face
defensiveness- attempt to protect oneself when feeling victimized
stonewalling- one completely withdraws during a conflict discussion
activity bias - ANSWER-tendency to make quicker attributions for extraordinary behavior, things that
stand out
actor-observer bias - ANSWER-tendency to link the partner's behavior to the partner's internal
dispositions while linking our own behavior to external factors
anger - ANSWER-the negative feelings we have from being frustrated by someone who has committed
an objectionable action
approaches to defining interpersonal conflict - ANSWER-pervasive- nonepisodic/nonspecific
explicit disagreement- nonepisodic/specific
hostile episode- episodic/nonspecific
disagreement in a particular episode- episodic/specific
appropriateness - ANSWER-equifinality- there are normally many paths to achieving any particular goal
prescriptions- what you should do, often unstated and assumed
public vs private- social vs interpersonal rules
getting along with others
argumentativeness - ANSWER-verbally attack positions
like to talk about controversial issues
5 types
assertiveness - ANSWER-dominant and appropriate
people who are open, defend other person's rights, good at explaining thoughts
4 dimensions:
,Conflict Management
directiveness
social assertiveness
defense of rights and interests
independence
assumptions held by people in general - ANSWER-harmony = normal, conflict = abnormal
conflict = disagreements
result of personal pathology
never escalate
management should be polite/orderly
anger is main emotion
there is a right way to resolve conflict
assumptions held by scholars - ANSWER-subjective/objective basis
normalcy
functional and dysfunctional
attachment styles - ANSWER-secure
-integrating and compromising styles
anxious/ambivalent
-engage in jealousy, seek deep commitment
avoidant
-avoiding conflict style
attribution dimensions - ANSWER-globality- across situations or specific to a particular instance?
stability- long lasting or temporary?
locus- where is the focus of your attention?
intent- was there a conscious decision to do it?
selfishness- was the motivation self-serving or altruistic?
blameworthiness- are you responsible for it?
attributions - ANSWER-causal explanations for peoples behaviors
when?
, Conflict Management
surprised
threatened by unexpected
negative events
questions bout cause of behavior
perceived loss of control
attributions and conflict - ANSWER-during conflict, negative behavior increases and positive outcomes
decrease when these attributes are addressed:
global
stable
internal
selfish
characteristics of dissatisfied couples - ANSWER-engage in negative behaviors more frequently
rely on positive behaviors less frequently
engage in smaller proportion of positive/negative behaviors
exhibit more frequent and lengthier patterns of negative reciprocation
entertain negative attributions about the partners behavior
chilling effect - ANSWER-It has to do with avoidance.
Our voices get "chilled" or become silenced.
This tends to happen in situations when someone has power over us.
So, instead of voicing our grievances, we tend to keep quiet.
This can happen in romantic relationships too.
One partner may not say what is bothering him/her because the other partner is perceived to have
more power over the other.
communication rules - ANSWER-followable prescriptions that indicate what behaviors are obligated,
preferred, or prohibited in certain contexts
communication strategies - ANSWER-a game plan, or group of conflict tactics
types:
integration (working with other people)
-integrating and compromising
distribution (working against other people)
