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Emergency Telecommunicator Quiz Questions With 100% CORRECT Pre
ANSWERS
Terms in this set (116)
In order to become a successful emergency Training and temperament
telecommunicator: a combination of the following is
required
If a field unit needs a certain type of assistance, it is False
usually up to that field unit to locate, notify, and
coordinate the additional resources ( TRUE OR
FALSE)
The IAED( the academy) enforces its Code of Ethics True
by withholding or revoking the certifications of
those who fail to agree to, or uphold, these
Emergency Telecommunicator Quiz Questions
standards (TRUE OR FALSE)
, 8/13/24, 1:23 PM
When faced with an ethical dilemma in the follow established protocol, procedure, and policy
communication center, the ETC should FIRST:
A procedure that has been highly defined, protocol
structured, and placed into a reference system is
known as a:
In this course, the "three P's" refer to: protocol, procedure, and policy
In the context of the communication process, the how the message is conveyed
"medium" is:
In the context of the communication process, true
"NOISE" can occur when you are thinking about
something else and essentially blocking out most or
all of an incoming message (TRUE OR FALSE)
Diction refers to the choice of words and phrases used to communicate
It is good practice for ETCs to try to impress callers False
by using specialized language (TRUE OR FALSE)
Active Listening requires the ETC to tune out True
distractions and focus on the callers message (TRUE
OR FALSE)
ETCs are morally, and in many cases legally, ensure confidentiality of intimate/sensitive information about the caller/patient/victim
obligated to:
Explaining to a caller what is happening and why False
should be avoided because it wastes valuable time
and increases response times (TRUE OR FALSE)
Given an specific type of incident, there must be no the level of service that each call taker in the agency provides
difference in?
A _________ could be a referring agency, an alarm Fourth Party Caller
company, or a person that generally lacks personal,
direct knowledge but was asked or told by
someone else to summon help
When the ETC needs to verify address/location ask the caller to repeat the information
information provided by the caller , it is
recommendedEmergency
that the ETC Telecommunicator Quiz Questions
Emergency Telecommunicator Quiz Questions With 100% CORRECT Pre
ANSWERS
Terms in this set (116)
In order to become a successful emergency Training and temperament
telecommunicator: a combination of the following is
required
If a field unit needs a certain type of assistance, it is False
usually up to that field unit to locate, notify, and
coordinate the additional resources ( TRUE OR
FALSE)
The IAED( the academy) enforces its Code of Ethics True
by withholding or revoking the certifications of
those who fail to agree to, or uphold, these
Emergency Telecommunicator Quiz Questions
standards (TRUE OR FALSE)
, 8/13/24, 1:23 PM
When faced with an ethical dilemma in the follow established protocol, procedure, and policy
communication center, the ETC should FIRST:
A procedure that has been highly defined, protocol
structured, and placed into a reference system is
known as a:
In this course, the "three P's" refer to: protocol, procedure, and policy
In the context of the communication process, the how the message is conveyed
"medium" is:
In the context of the communication process, true
"NOISE" can occur when you are thinking about
something else and essentially blocking out most or
all of an incoming message (TRUE OR FALSE)
Diction refers to the choice of words and phrases used to communicate
It is good practice for ETCs to try to impress callers False
by using specialized language (TRUE OR FALSE)
Active Listening requires the ETC to tune out True
distractions and focus on the callers message (TRUE
OR FALSE)
ETCs are morally, and in many cases legally, ensure confidentiality of intimate/sensitive information about the caller/patient/victim
obligated to:
Explaining to a caller what is happening and why False
should be avoided because it wastes valuable time
and increases response times (TRUE OR FALSE)
Given an specific type of incident, there must be no the level of service that each call taker in the agency provides
difference in?
A _________ could be a referring agency, an alarm Fourth Party Caller
company, or a person that generally lacks personal,
direct knowledge but was asked or told by
someone else to summon help
When the ETC needs to verify address/location ask the caller to repeat the information
information provided by the caller , it is
recommendedEmergency
that the ETC Telecommunicator Quiz Questions
