IHOP SOP
Test Set Questions With Correct
Answers
How many pancakes are served with the "Savory Crepes"
menu items? - ANSWER ✔ : None
What 5 items does a Split Decision breakfast consist of? -
ANSWER ✔ : 1) 2 triangles of French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
How long must steaks thaw under refrigeration before
use? - ANSWER ✔ : 2 days
What oil is used to prepare steak tips? - ANSWER ✔
: Salad oil
What kinds of breakfast meat come with the Breakfast
Sampler? - ANSWER ✔ : 1) 2 bacon strips
2) 2 pork sausage links
3) 2 ham slices
,What automatically comes with the Egg White Vegetable
Omelette? - ANSWER ✔ : Mixed Fruit
How many pancakes are served with the Rooty Tooty
Fresh 'N Fruity pancakes? - ANSWER ✔ : 4
Which 5 sides can be chosen to accompany any
omelette? - ANSWER ✔ : 1) 3 Buttermilk Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
What is the maximum number of advance prepared
refrigerated crepes that can be stacked for later use? -
ANSWER ✔ : No more than 20
How long must pork sausage links thaw under
refrigeration before use? - ANSWER ✔ : 2 days
What 2 things should be repeated to a phone-ahead
guest after they arrive and their pick up their order is
ready? - ANSWER ✔ : 1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out
phone order when entering it into the POS? - ANSWER ✔
: 1) Name
2) "To-Go" order designation
, 3) Phone number
4) Pick-up time
What should be done immediately after writing down a
carry-out phone order? - ANSWER ✔ : Read the full
order back to the guest, including any modifications
What two things should be asked of a guest after they
place their order by phone? - ANSWER ✔ : 1) Name
2) Phone Number
What is the maximum amount of money that can be put
on an IHOP gift card? - ANSWER ✔ : $500.00
What are the 2 best times to sell IHOP gift cards to
customers? - ANSWER ✔ : 1) Dropping off their check
2) Picking up their check
What is it called when guests pay for their meal at a
cashier stand? - ANSWER ✔ : Cashier Banking
How should it be addressed when a guest voices
concerns when leaving? - ANSWER ✔ : Use the BLAST
method to address their concerns
What 2 things should be said by a server to a guest when
they are leaving the restaurant? - ANSWER ✔ : 1) Thank
you
2) Come back again
Test Set Questions With Correct
Answers
How many pancakes are served with the "Savory Crepes"
menu items? - ANSWER ✔ : None
What 5 items does a Split Decision breakfast consist of? -
ANSWER ✔ : 1) 2 triangles of French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
How long must steaks thaw under refrigeration before
use? - ANSWER ✔ : 2 days
What oil is used to prepare steak tips? - ANSWER ✔
: Salad oil
What kinds of breakfast meat come with the Breakfast
Sampler? - ANSWER ✔ : 1) 2 bacon strips
2) 2 pork sausage links
3) 2 ham slices
,What automatically comes with the Egg White Vegetable
Omelette? - ANSWER ✔ : Mixed Fruit
How many pancakes are served with the Rooty Tooty
Fresh 'N Fruity pancakes? - ANSWER ✔ : 4
Which 5 sides can be chosen to accompany any
omelette? - ANSWER ✔ : 1) 3 Buttermilk Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
What is the maximum number of advance prepared
refrigerated crepes that can be stacked for later use? -
ANSWER ✔ : No more than 20
How long must pork sausage links thaw under
refrigeration before use? - ANSWER ✔ : 2 days
What 2 things should be repeated to a phone-ahead
guest after they arrive and their pick up their order is
ready? - ANSWER ✔ : 1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out
phone order when entering it into the POS? - ANSWER ✔
: 1) Name
2) "To-Go" order designation
, 3) Phone number
4) Pick-up time
What should be done immediately after writing down a
carry-out phone order? - ANSWER ✔ : Read the full
order back to the guest, including any modifications
What two things should be asked of a guest after they
place their order by phone? - ANSWER ✔ : 1) Name
2) Phone Number
What is the maximum amount of money that can be put
on an IHOP gift card? - ANSWER ✔ : $500.00
What are the 2 best times to sell IHOP gift cards to
customers? - ANSWER ✔ : 1) Dropping off their check
2) Picking up their check
What is it called when guests pay for their meal at a
cashier stand? - ANSWER ✔ : Cashier Banking
How should it be addressed when a guest voices
concerns when leaving? - ANSWER ✔ : Use the BLAST
method to address their concerns
What 2 things should be said by a server to a guest when
they are leaving the restaurant? - ANSWER ✔ : 1) Thank
you
2) Come back again
