Solution
How can Direct Repair programs can be beneficial to insurers? - ANSWER-Help control
settlement costs
The MacPherson strut suspension is more streamlined than the Double Wishbone
design because it doesn't have: - ANSWER-an upper control arm.
A thermal expansion valve: - ANSWER-controls the pressure and flow of cold, liquid
refrigerant to the evaporator.
A vehicle hood: - ANSWER-is designed to crumple in a crash.
When refinishing a repaired right fender, what else may need to be done? - ANSWER-
Paint blending on the hood and right front door.
You're writing an estimate for a vehicle with a damaged fender on the passenger side.
In addition to the cost to repair the damaged fender, what else might you need to
include in your estimate? - ANSWER-Refinish the fender and blend the hood, bumper,
and door.
A technician may use which of the following to repair a dent or small tear in a plastic
bumper cover? - ANSWER-Plastic welding and heat
A resident Connecticut auto appraiser, who received his appraiser license on December
20th, 2014 would need to renew his license by: - ANSWER-the last day of June 2015
This vehicle part provides the hydraulic power used in power steering. - ANSWER-
Rotary vane pump
When can damage to a tire sidewall be repaired? - ANSWER-never
A pitman arm is used in the ________ steering system. - ANSWER-Recirculating ball
Unibody vehicles typically have what kind of suspension? - ANSWER-MacPherson
struts
In Connecticut, a person that violates a cease and desist order from the Commissioner
may, after notice of hearing, be assessed a monetary penalty of up to __________ for
each violation. - ANSWER-$50,000
, "Constructive total loss" refers to: - ANSWER-when the cost to repair and/or salvage the
vehicle is equal to or greater than the value of the vehicle when the loss occurred.
This vehicle body type is characterized by a top-hinged rear door that incorporates the
rear window. - ANSWER-hatchback
A vehicle's rocker panels: - ANSWER-Provide support to keep the vehicle from sagging
in the middle.
What part of the vehicle is designed to allow air-flow to the radiator? - ANSWER-grille
Damaged vehicles that can be used for parts are usually: - ANSWER-under ten years
old.
A turbocharger: - ANSWER-directs exhaust fumes against a turbine that runs an air
compressor which forces more fuel/air mixture into the engine.
What is the term for the rubber seal on a car door? - ANSWER-Weatherstripping
Which of the following best describes the function of a clutch plate? - ANSWER-It
transfers the spinning motion of the crankshaft flywheel to the transmission through
direct pressure.
Which position in a VIN would tell you which plant manufactured the vehicle? -
ANSWER-11th
What is the purpose of anti-steering laws? - ANSWER-To protect policyholders' rights to
choose their own repair shop.
During wheel alignment, a technician will normally check... - ANSWER-toe, caster,
camber
In this type of vehicle construction, the frame, pillars, rocker panels, and quarter panels
form a single unit. - ANSWER-unibody
If a claim is legitimate, the settlement amount is clear, and the claimant has provided
proof of loss, the insurer must: - ANSWER-pay the settlement promptly.
Why might a damage repair supplement be needed? - ANSWER-Because indirect
damage may not be visible until a repair begins
Car fires that begin in the passenger compartment are often caused by: - ANSWER-
electrical short-circuit.
The alternator is responsible for: - ANSWER-recharging the car battery.