CSSGB Practice Questions (up to
5.40) (ANSWERED)
An organized and disciplined approach to problem solving in most six sigma organizations is called:
A) SIPOC
B) DMAIC
C) PDCA
D) DPMO - Correct Answer B
Using six sigma methodology, a company at 4.5 sigma would have a failure rate of:
A) 3.4 ppm
B) 233 ppm
C) 1350 ppm
D) 6210 ppm - Correct Answer C
From an upper management perspective, what has been the principal motivating factor in embracing
lean six sigma?
A) Bottom line results
B) Market share growth
C) Defect reductions
D) Customer focus - Correct Answer A
An advantage of training managers in six sigma concepts before improvement team members is which of
the following?
A) Managers have more time available for training
B) Managers must lead the deployment of six sigma
,C) Managers must understand the concepts better than the team members
D) Managers must pay for worker training - Correct Answer B
In highly effective six sigma companies, most employees receive some training. What group is most likely
to receive sponsorship training?
A) Senior management
B) Master black belt candidates
C) Black belt candidates
D) Green belt candidates - Correct Answer A
A company struggling with low performance in terms of quality, profitability, and productivity is
considering a six sigma initiative. A decision to proceed would be considered:
A) Smart, they have a lot of low lying fruit
B) Unwise, they probably can't afford the effort
C) Unwise, they need to attend to basic activities first
D) Smart, they obviously need the six sigma structure - Correct Answer C
One of Dr. Deming's 14 points for management states, "Cease dependence upon inspection as a way to
achieve quality." The underlying tenet of this statement is which of the following?
A) Many American companies employ too many inspectors; perhaps 5% - 10% of the work force
B) Quality should be built into the product, not inspected in
C) In most cases, the worker should perform his/her own inspection and not rely on someone else
D) Most manual inspection will miss 10% - 20% of defects under typical working conditions - Correct
Answer B
Which of the following quality luminaries would be most clearly identified as a proponent of
improvement and breakthrough projects?
,A) Ishikawa
B) Deming
C) Juran
D) Crosby - Correct Answer C
Identify the quality guru who believed the best approach to understanding the purpose of a quality
system would be the four absolutes of quality management.
A) Dr. Feigenbaum
B) Philip Crosby
C) Dr. Deming
D) Dr. Juran - Correct Answer B
If one chose to look at any business enterprise on a main level basis, which of the following categories
would be integrated into other KPIV and KPOV areas?
A) Process
B) Operations
C) Business
D) Technological - Correct Answer D
Why has six sigma been so successful for many organizations?
A) Bottom line results are enhanced
B) A 1.5 sigma shift is included
C) An undisciplined approach is used
D) Sound statistical approaches are eliminated - Correct Answer A
, Why is six sigma called TQM on steroids?
A) Because of the extensive training element required
B) Because of the inclusion of statistical and lean tools
C) Because of the heavy impact of top management support
D) Because of the impact of cost savings on the bottom line - Correct Answer B
In what areas would upper management be most helpful in the initiation of a six sigma effort?
A) Providing direct training to black belts
B) Standardizing business operations
C) Providing key resources to the organization
D) Directing the improvement projects - Correct Answer C
According to Pande, which of the following is a legitimate reason for embracing a six sigma effort?
A) The company currently has an effective improvement effort
B) Current changes are overwhelming the company resources
C) The potential gains aren't sufficient to fund six sigma
D) There are difficulties in meeting customer requirements - Correct Answer D
The concept behind PDCA is:
A) The Deming/Schewart cycle
B) Process flow
C) Continuous improvement
D) Satisfying suppliers - Correct Answer C
Why is the PDCA cycle so readily accepted by most American teams and individuals?
5.40) (ANSWERED)
An organized and disciplined approach to problem solving in most six sigma organizations is called:
A) SIPOC
B) DMAIC
C) PDCA
D) DPMO - Correct Answer B
Using six sigma methodology, a company at 4.5 sigma would have a failure rate of:
A) 3.4 ppm
B) 233 ppm
C) 1350 ppm
D) 6210 ppm - Correct Answer C
From an upper management perspective, what has been the principal motivating factor in embracing
lean six sigma?
A) Bottom line results
B) Market share growth
C) Defect reductions
D) Customer focus - Correct Answer A
An advantage of training managers in six sigma concepts before improvement team members is which of
the following?
A) Managers have more time available for training
B) Managers must lead the deployment of six sigma
,C) Managers must understand the concepts better than the team members
D) Managers must pay for worker training - Correct Answer B
In highly effective six sigma companies, most employees receive some training. What group is most likely
to receive sponsorship training?
A) Senior management
B) Master black belt candidates
C) Black belt candidates
D) Green belt candidates - Correct Answer A
A company struggling with low performance in terms of quality, profitability, and productivity is
considering a six sigma initiative. A decision to proceed would be considered:
A) Smart, they have a lot of low lying fruit
B) Unwise, they probably can't afford the effort
C) Unwise, they need to attend to basic activities first
D) Smart, they obviously need the six sigma structure - Correct Answer C
One of Dr. Deming's 14 points for management states, "Cease dependence upon inspection as a way to
achieve quality." The underlying tenet of this statement is which of the following?
A) Many American companies employ too many inspectors; perhaps 5% - 10% of the work force
B) Quality should be built into the product, not inspected in
C) In most cases, the worker should perform his/her own inspection and not rely on someone else
D) Most manual inspection will miss 10% - 20% of defects under typical working conditions - Correct
Answer B
Which of the following quality luminaries would be most clearly identified as a proponent of
improvement and breakthrough projects?
,A) Ishikawa
B) Deming
C) Juran
D) Crosby - Correct Answer C
Identify the quality guru who believed the best approach to understanding the purpose of a quality
system would be the four absolutes of quality management.
A) Dr. Feigenbaum
B) Philip Crosby
C) Dr. Deming
D) Dr. Juran - Correct Answer B
If one chose to look at any business enterprise on a main level basis, which of the following categories
would be integrated into other KPIV and KPOV areas?
A) Process
B) Operations
C) Business
D) Technological - Correct Answer D
Why has six sigma been so successful for many organizations?
A) Bottom line results are enhanced
B) A 1.5 sigma shift is included
C) An undisciplined approach is used
D) Sound statistical approaches are eliminated - Correct Answer A
, Why is six sigma called TQM on steroids?
A) Because of the extensive training element required
B) Because of the inclusion of statistical and lean tools
C) Because of the heavy impact of top management support
D) Because of the impact of cost savings on the bottom line - Correct Answer B
In what areas would upper management be most helpful in the initiation of a six sigma effort?
A) Providing direct training to black belts
B) Standardizing business operations
C) Providing key resources to the organization
D) Directing the improvement projects - Correct Answer C
According to Pande, which of the following is a legitimate reason for embracing a six sigma effort?
A) The company currently has an effective improvement effort
B) Current changes are overwhelming the company resources
C) The potential gains aren't sufficient to fund six sigma
D) There are difficulties in meeting customer requirements - Correct Answer D
The concept behind PDCA is:
A) The Deming/Schewart cycle
B) Process flow
C) Continuous improvement
D) Satisfying suppliers - Correct Answer C
Why is the PDCA cycle so readily accepted by most American teams and individuals?
