Zendesk Administrator Exam/ Section 3: User
Experience Questions with Correct Answers
What is the default language in Zendesk Correct Answer-The default
language in Zendesk is the language the agents see in the agent interface
by default ad the end users see in the Help Center by default
How to set the default language for your account? Correct Answer-Click
'Admin'> Settings>Account> Select 'Localization' tab > beside
'languages' (select a language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk Correct
Answer-12 hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users
can set their ow time zone in their user profile Correct Answer-True
Which versions of Zendesk offer multiple languages? Correct Answer-
Professional and Enterprise offer multiple languages
What are Multiple Languages used for? Correct Answer-Multiple
languages are used to determine the language used in the system
messages and email notification that are generated by your business
rules.
, If you have ______ _______ or ____ you can enable languages in your
Help Center and set up your knowledge base to deliver content in your
supported languages Correct Answer-Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to
____? Correct Answer-Select the languages you would like to support in
your instance. Admin> settings>account> localization tab> Languages >
click 'additional languages' > select desired languages and save
How can you use languages within triggers? Correct Answer-Example:
you can create automations or triggers that route tickets through your
workflow based on the language setting of the requester.
True of False: Users cannot change to the language they want in the help
center when you have enabled languages in your help center Correct
Answer-False. The user can select the language of choice when this
setting is enabled.
Where can you set a user's language preference? Correct Answer-You
can set a user's language preference in their user profile (this includes
both your staff and end-users)
Which 3 ways can a user's language preference be set? Correct Answer-
1. Agents can set their own language preference by editing their profile
2. Agents with user management permission can set a user's language
preference
Experience Questions with Correct Answers
What is the default language in Zendesk Correct Answer-The default
language in Zendesk is the language the agents see in the agent interface
by default ad the end users see in the Help Center by default
How to set the default language for your account? Correct Answer-Click
'Admin'> Settings>Account> Select 'Localization' tab > beside
'languages' (select a language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk Correct
Answer-12 hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users
can set their ow time zone in their user profile Correct Answer-True
Which versions of Zendesk offer multiple languages? Correct Answer-
Professional and Enterprise offer multiple languages
What are Multiple Languages used for? Correct Answer-Multiple
languages are used to determine the language used in the system
messages and email notification that are generated by your business
rules.
, If you have ______ _______ or ____ you can enable languages in your
Help Center and set up your knowledge base to deliver content in your
supported languages Correct Answer-Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to
____? Correct Answer-Select the languages you would like to support in
your instance. Admin> settings>account> localization tab> Languages >
click 'additional languages' > select desired languages and save
How can you use languages within triggers? Correct Answer-Example:
you can create automations or triggers that route tickets through your
workflow based on the language setting of the requester.
True of False: Users cannot change to the language they want in the help
center when you have enabled languages in your help center Correct
Answer-False. The user can select the language of choice when this
setting is enabled.
Where can you set a user's language preference? Correct Answer-You
can set a user's language preference in their user profile (this includes
both your staff and end-users)
Which 3 ways can a user's language preference be set? Correct Answer-
1. Agents can set their own language preference by editing their profile
2. Agents with user management permission can set a user's language
preference
