ZENDESK Questions with Correct Answers
4x Correct Answer-Any customer service interaction is ___ more likely
to drive disloyalty, than loyalty.
70% Correct Answer-Support makes up ____ of Zendesk's revenue.
75% Correct Answer-______ of most innovative companies use
Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents Correct Answer-What are the 3 reasons why most
companies are unable to provide great customer support?
-reduce customer effort Correct Answer-1 thing Zendesk does to address
how customers can provide better support (1/3)
-reduce agent effort Correct Answer-1 thing Zendesk does to address
how customers can provide better support (2/3)
-innovate and scale to stay ahead Correct Answer-1 thing Zendesk does
to address how customers can provide better support (3/3)
-Answer Bot
-Embeddables
, -Ticket Forms Correct Answer-3 Product(s)/features that help reduce
customer effort
-Macros
-Knowledge Capture
-Pathfinder Correct Answer-3 Products/Features that help reduce agent
effort
95% Correct Answer-Our average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite Correct Answer-Name our 5
Support plans.
Insights (daily), SLAs, Business Hours Correct Answer-Features that
you get with Professional but not Team
SLA's - Service Level Agreements Correct Answer-agreed upon
measures of the average response and resolution times that your support
team delivers to your customers. Providing support based on service-
levels ensures that you're delivering measured and predictable service.
Business Hours Correct Answer-In the Professional and Enterprise
versions of Zendesk Support, you can set a schedule with business hours
for the days of the week and times of day that your Zendesk is available
to respond to requests. Professional accounts can set a single schedule,
while Enterprise accounts can set multiple schedules. You can use
4x Correct Answer-Any customer service interaction is ___ more likely
to drive disloyalty, than loyalty.
70% Correct Answer-Support makes up ____ of Zendesk's revenue.
75% Correct Answer-______ of most innovative companies use
Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents Correct Answer-What are the 3 reasons why most
companies are unable to provide great customer support?
-reduce customer effort Correct Answer-1 thing Zendesk does to address
how customers can provide better support (1/3)
-reduce agent effort Correct Answer-1 thing Zendesk does to address
how customers can provide better support (2/3)
-innovate and scale to stay ahead Correct Answer-1 thing Zendesk does
to address how customers can provide better support (3/3)
-Answer Bot
-Embeddables
, -Ticket Forms Correct Answer-3 Product(s)/features that help reduce
customer effort
-Macros
-Knowledge Capture
-Pathfinder Correct Answer-3 Products/Features that help reduce agent
effort
95% Correct Answer-Our average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite Correct Answer-Name our 5
Support plans.
Insights (daily), SLAs, Business Hours Correct Answer-Features that
you get with Professional but not Team
SLA's - Service Level Agreements Correct Answer-agreed upon
measures of the average response and resolution times that your support
team delivers to your customers. Providing support based on service-
levels ensures that you're delivering measured and predictable service.
Business Hours Correct Answer-In the Professional and Enterprise
versions of Zendesk Support, you can set a schedule with business hours
for the days of the week and times of day that your Zendesk is available
to respond to requests. Professional accounts can set a single schedule,
while Enterprise accounts can set multiple schedules. You can use
