Page 1 of 5
USPS EXAM 421 WINDOW CLERK LATEST EXAM 2024 | ALL
QUESTIONS AND CORRECT ANSWERS | GRADED A+ |
VERIFIED ANSWERS
contains policies and procedures for administrative ad support functions within the
postal service - Answer: ASM-Administrative and Support Manual
Bulk mail usually handled at distribution centers - Answer: US Retail Ground
proof of mailing uses PS Form 3800 - Answer: Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p -
Answer: Insured Mail
POM - Answer: Postal Operations Manual
Bears only stamps as postage weights more than 13 oz and was not excepted at
retail counter. - Answer: Anonymous Mail
PVI - Answer: Postage Validation Imprinter
AMU - Answer: Anonymous Mail Unit
DDD1 - Answer: Weighs less than 13 oz
DDD2 - Answer: Weighs more than 13 oz
Parcel post, bonded printed matter media mail, library mail - Answer: package
services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200
pieces or over 50 lbs - Answer: Standard Mail
Letters size max - Answer: 6 1/8in in height and 11 1/2in in length max 1/4in in
thickness
Flats size max - Answer: 15in in length and 12in in height and 3/4in in thickness
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Machinable Parcels - Answer: min 6x3x1/4in max27x 17x17in weight 6 oz min
and 25lbs max
Rolls that are longer than machinable parcels - Answer: Irregular Parcels
How many zones - Answer: 9
Where do we find a list of lost or stolen MO (money orders) - Answer: Postal
Bulletin and USPS.com
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields support? -
Answer: Directives
what surcharge applies to items/parcels over 108 but no more than 130in -
Answer: oversize /parcel post
PS Form 3816 - Answer: COD
PS Form 3816-AS - Answer: More than 3 COD articles are mailed at one time
Post Office motto for providing the ideal customer experience - Answer: Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - Answer: Personal,
Professional, Postal
What does POS stand for - Answer: Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - Answer: Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippers, - Answer: 10 expanded
access channels
PS Form 1412 - Answer: End of the day report
SSA is accountable for ______ at the retail floor - Answer: $100 in cash(AIC753)
and blank money orders
USPS EXAM 421 WINDOW CLERK LATEST EXAM 2024 | ALL
QUESTIONS AND CORRECT ANSWERS | GRADED A+ |
VERIFIED ANSWERS
contains policies and procedures for administrative ad support functions within the
postal service - Answer: ASM-Administrative and Support Manual
Bulk mail usually handled at distribution centers - Answer: US Retail Ground
proof of mailing uses PS Form 3800 - Answer: Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p -
Answer: Insured Mail
POM - Answer: Postal Operations Manual
Bears only stamps as postage weights more than 13 oz and was not excepted at
retail counter. - Answer: Anonymous Mail
PVI - Answer: Postage Validation Imprinter
AMU - Answer: Anonymous Mail Unit
DDD1 - Answer: Weighs less than 13 oz
DDD2 - Answer: Weighs more than 13 oz
Parcel post, bonded printed matter media mail, library mail - Answer: package
services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200
pieces or over 50 lbs - Answer: Standard Mail
Letters size max - Answer: 6 1/8in in height and 11 1/2in in length max 1/4in in
thickness
Flats size max - Answer: 15in in length and 12in in height and 3/4in in thickness
, Page 2 of 5
Machinable Parcels - Answer: min 6x3x1/4in max27x 17x17in weight 6 oz min
and 25lbs max
Rolls that are longer than machinable parcels - Answer: Irregular Parcels
How many zones - Answer: 9
Where do we find a list of lost or stolen MO (money orders) - Answer: Postal
Bulletin and USPS.com
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields support? -
Answer: Directives
what surcharge applies to items/parcels over 108 but no more than 130in -
Answer: oversize /parcel post
PS Form 3816 - Answer: COD
PS Form 3816-AS - Answer: More than 3 COD articles are mailed at one time
Post Office motto for providing the ideal customer experience - Answer: Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - Answer: Personal,
Professional, Postal
What does POS stand for - Answer: Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - Answer: Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippers, - Answer: 10 expanded
access channels
PS Form 1412 - Answer: End of the day report
SSA is accountable for ______ at the retail floor - Answer: $100 in cash(AIC753)
and blank money orders
