EMD Exam Questions With 100%Verified
Solutions Already Passed!!!A+GRADED
TRUE - correct answer...✔✔ANI/ALI INFORMATION SHOULD ALWAYS BE
VERIFIED TO ENDURE ACCURACY.
TRUE/FALSE
TRUE - correct answer...✔✔WHEN CALLING FOR HELP, THE CALLER MAY HEAR
MORE RING TONES THAN THE CALL TAKER.
TRUE/FALSE
RATE - correct answer...✔✔IN EFFECTIVE TELECOMMUNICATION, ________ IS
MORE IMPORTANT THAN VOLUME.
VOLUME - correct answer...✔✔IN EFFECTIVE TELECOMMUNICATION, RATE IS
MORE IMPORTANT THAN __________..
FALSE - correct answer...✔✔WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD CHALLENGE FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
FALSE - correct answer...✔✔WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD GO ALONG WITH FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
TRUE - correct answer...✔✔WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD INFORM THE CALLER YOU SEE THINGS DIFFERENTLY AND
ACKNOWLEDGE THE FACT THAT PEOPLE HAVE THE RIGHT TO SEE THINGS IN
THEIR OWN WAY.
VIDEO RELAY - correct answer...✔✔ALLOWS SPEECH AND HEARING IMPAIRED
CALLERS TO COMMUNICATE WITH CALLTAKERS BY SIGNING THEIR MESSAGES
TO AN INTERPRETER.
AGRADESOLUTIONS
, VOICE CARRYOVER - correct answer...✔✔ALLOWS HEARING IMPAIRED CALLERS
TO SPEAK TO CALLTAKERS AND RECEIVE TTY/TDD ANSWERS FROMM THE
CALLTALER.
HEARING CARRYOVER - correct answer...✔✔ALLOWS SPEECH IMPAIRED
CALLERS TO USE TTY/TDD TO TEXT CALLTAKERS AND HEAR THE
CALLTATKER'S ANSWERS.
MY LANGUAGE - correct answer...✔✔TO EFFECTIVELY WORK WITH FOREIGN-
LANGUAGE CALLERS YOU AS A CALL TAKER MUST DETERMINE - DOES THE
FOREIGN-LANGUAGE CALLER KNOW ENOUGH OF __ ________ TO
COMMUNICATE?
FOREIGN LANGUAGE - correct answer...✔✔TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS YOU HAVE TO KNOW HOW TO OBTAIN _______
________ SUPPORT.
INITIAL RESPONSE - correct answer...✔✔TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS THE CALLTAKER MUST KNOW WHEN THEY
SHOULD SEND AN _______ ________.
AN ADULT - correct answer...✔✔WHEN WORKING WITH A CHILD CALLER, YOU
SHOULD ASK TO SPEAK TO __ _____ WHEN NECESSARY.
CHILD'S LEVEL - correct answer...✔✔WHEN WORKING WITH A CHILD CALLER,
YOU SHOULD , YOU MUST GET TO THE _______ _____.
ADDRESS CALLBACK NUMBER - correct answer...✔✔WHEN WORKING WITH A
CHILD CALLER, YOU MUST GET THE CORRECT _______ AND ________ ______.
STAY ON THE PHONE - correct answer...✔✔WHEN WORKING WITH A CHILD
CALLER, YOU MUST TELL THE CHILD TO ____ __ ___ _____.
INTENDED MESSAGE - correct answer...✔✔EFFECTIVE LISTENING IS MORE
THAN JUST HEARING; IT IS INTERPRETING THE ________ _______ CORRECTLY.
1 - correct answer...✔✔EMOTIONAL CONTENT AND COOPERATION SCORE IS
BROKEN INTO FIVE LEVELS
NORMAL CONVERSATIONAL SPEECH IS LEVEL ?
2 - correct answer...✔✔EMOTIONAL CONTENT AND COOPERATION SCORE IS
BROKEN INTO FIVE LEVELS
ANXIOUS BUT COOPERATIVE IS LEVEL?
AGRADESOLUTIONS
Solutions Already Passed!!!A+GRADED
TRUE - correct answer...✔✔ANI/ALI INFORMATION SHOULD ALWAYS BE
VERIFIED TO ENDURE ACCURACY.
TRUE/FALSE
TRUE - correct answer...✔✔WHEN CALLING FOR HELP, THE CALLER MAY HEAR
MORE RING TONES THAN THE CALL TAKER.
TRUE/FALSE
RATE - correct answer...✔✔IN EFFECTIVE TELECOMMUNICATION, ________ IS
MORE IMPORTANT THAN VOLUME.
VOLUME - correct answer...✔✔IN EFFECTIVE TELECOMMUNICATION, RATE IS
MORE IMPORTANT THAN __________..
FALSE - correct answer...✔✔WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD CHALLENGE FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
FALSE - correct answer...✔✔WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD GO ALONG WITH FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
TRUE - correct answer...✔✔WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD INFORM THE CALLER YOU SEE THINGS DIFFERENTLY AND
ACKNOWLEDGE THE FACT THAT PEOPLE HAVE THE RIGHT TO SEE THINGS IN
THEIR OWN WAY.
VIDEO RELAY - correct answer...✔✔ALLOWS SPEECH AND HEARING IMPAIRED
CALLERS TO COMMUNICATE WITH CALLTAKERS BY SIGNING THEIR MESSAGES
TO AN INTERPRETER.
AGRADESOLUTIONS
, VOICE CARRYOVER - correct answer...✔✔ALLOWS HEARING IMPAIRED CALLERS
TO SPEAK TO CALLTAKERS AND RECEIVE TTY/TDD ANSWERS FROMM THE
CALLTALER.
HEARING CARRYOVER - correct answer...✔✔ALLOWS SPEECH IMPAIRED
CALLERS TO USE TTY/TDD TO TEXT CALLTAKERS AND HEAR THE
CALLTATKER'S ANSWERS.
MY LANGUAGE - correct answer...✔✔TO EFFECTIVELY WORK WITH FOREIGN-
LANGUAGE CALLERS YOU AS A CALL TAKER MUST DETERMINE - DOES THE
FOREIGN-LANGUAGE CALLER KNOW ENOUGH OF __ ________ TO
COMMUNICATE?
FOREIGN LANGUAGE - correct answer...✔✔TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS YOU HAVE TO KNOW HOW TO OBTAIN _______
________ SUPPORT.
INITIAL RESPONSE - correct answer...✔✔TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS THE CALLTAKER MUST KNOW WHEN THEY
SHOULD SEND AN _______ ________.
AN ADULT - correct answer...✔✔WHEN WORKING WITH A CHILD CALLER, YOU
SHOULD ASK TO SPEAK TO __ _____ WHEN NECESSARY.
CHILD'S LEVEL - correct answer...✔✔WHEN WORKING WITH A CHILD CALLER,
YOU SHOULD , YOU MUST GET TO THE _______ _____.
ADDRESS CALLBACK NUMBER - correct answer...✔✔WHEN WORKING WITH A
CHILD CALLER, YOU MUST GET THE CORRECT _______ AND ________ ______.
STAY ON THE PHONE - correct answer...✔✔WHEN WORKING WITH A CHILD
CALLER, YOU MUST TELL THE CHILD TO ____ __ ___ _____.
INTENDED MESSAGE - correct answer...✔✔EFFECTIVE LISTENING IS MORE
THAN JUST HEARING; IT IS INTERPRETING THE ________ _______ CORRECTLY.
1 - correct answer...✔✔EMOTIONAL CONTENT AND COOPERATION SCORE IS
BROKEN INTO FIVE LEVELS
NORMAL CONVERSATIONAL SPEECH IS LEVEL ?
2 - correct answer...✔✔EMOTIONAL CONTENT AND COOPERATION SCORE IS
BROKEN INTO FIVE LEVELS
ANXIOUS BUT COOPERATIVE IS LEVEL?
AGRADESOLUTIONS
