Salesforce Administrator Certification Exam Questions and answers
(202472025)
Explain the various organization security options - ✔✔Trust and Salesforce.com
Security Infrastructure
Auditing
Session Security
User Security Overview
User Authentication
Network-Based Security
CAPTCHA Security for Data Exports
My Domain Overview
About Identity Providers and Service Providers
About Passwords
Securing Data Access
Features and Capabilities of the sharing model - ✔✔the administrator can define the default
sharing model for your organization by setting organization-wide defaults. Organization-wide
defaults specify the default level of access to records. For most objects, organization-wide defaults
can be set to Private, Public Read Only, or Public Read/Write.
In environments where the sharing model for an object has been set to Private or Public Read Only,
an administrator can grant users additional access to records by setting up a role hierarchy and
defining sharing rules. Role hierarchies and sharing rules can only be used to grant additional
access—they cannot be used to restrict access to records beyond what was originally specified
with the sharing model through organization-wide defaults.
After restricting access using organization-wide defaults, users typically get access through one or
more of these methods:
Role hierarchy
Sharing rules
Manual sharing
Implicit access (Accounts and associated child records)
Teams (Account, Case, and Opportunity)
, Profiles Controls - ✔✔Profiles control:
Which standard and custom apps users can view
Which tabs users can view
Which record types are available to users
Which page layouts users see
Object permissions that allow users to create, read, edit, and delete records
Which fields within objects users can view and edit
Permissions that allow users to manage the system and apps within it
Which Apex classes and Visualforce pages users can access
Which desktop clients users can access
The hours during which and IP addresses from which users can log in
Which service providers users can access (if Salesforce is enabled as an identity provider)
How do you customize a profile? - ✔✔From Setup, click Manage Users | Profiles.
Select a profile.
Depending on which user interface you're using, do one of the following.
Enhanced profile user interface: Click Custom Permissions, and then click Edit.
Original profile user interface: In the Enabled Custom Permissions related list, click Edit.
To enable custom permissions, select them from the Available Custom Permissions list and click
Add. To remove apps from the permission set, select them from the Enabled Custom Permissions
list and click Remove.
Click Save.
Explain how to Create, Delete, and customize Record Types for Custom and Standard Objects -
✔✔1. Setup
2. Customize for standard objects / Create for custom objects
3. Standard Object - go to the object ex: "Accounts" and click on Record Types.
Custom Object - go to "Objects", and then click on the custom object ex: "Ticket", then go to the
section Record Types.
(202472025)
Explain the various organization security options - ✔✔Trust and Salesforce.com
Security Infrastructure
Auditing
Session Security
User Security Overview
User Authentication
Network-Based Security
CAPTCHA Security for Data Exports
My Domain Overview
About Identity Providers and Service Providers
About Passwords
Securing Data Access
Features and Capabilities of the sharing model - ✔✔the administrator can define the default
sharing model for your organization by setting organization-wide defaults. Organization-wide
defaults specify the default level of access to records. For most objects, organization-wide defaults
can be set to Private, Public Read Only, or Public Read/Write.
In environments where the sharing model for an object has been set to Private or Public Read Only,
an administrator can grant users additional access to records by setting up a role hierarchy and
defining sharing rules. Role hierarchies and sharing rules can only be used to grant additional
access—they cannot be used to restrict access to records beyond what was originally specified
with the sharing model through organization-wide defaults.
After restricting access using organization-wide defaults, users typically get access through one or
more of these methods:
Role hierarchy
Sharing rules
Manual sharing
Implicit access (Accounts and associated child records)
Teams (Account, Case, and Opportunity)
, Profiles Controls - ✔✔Profiles control:
Which standard and custom apps users can view
Which tabs users can view
Which record types are available to users
Which page layouts users see
Object permissions that allow users to create, read, edit, and delete records
Which fields within objects users can view and edit
Permissions that allow users to manage the system and apps within it
Which Apex classes and Visualforce pages users can access
Which desktop clients users can access
The hours during which and IP addresses from which users can log in
Which service providers users can access (if Salesforce is enabled as an identity provider)
How do you customize a profile? - ✔✔From Setup, click Manage Users | Profiles.
Select a profile.
Depending on which user interface you're using, do one of the following.
Enhanced profile user interface: Click Custom Permissions, and then click Edit.
Original profile user interface: In the Enabled Custom Permissions related list, click Edit.
To enable custom permissions, select them from the Available Custom Permissions list and click
Add. To remove apps from the permission set, select them from the Enabled Custom Permissions
list and click Remove.
Click Save.
Explain how to Create, Delete, and customize Record Types for Custom and Standard Objects -
✔✔1. Setup
2. Customize for standard objects / Create for custom objects
3. Standard Object - go to the object ex: "Accounts" and click on Record Types.
Custom Object - go to "Objects", and then click on the custom object ex: "Ticket", then go to the
section Record Types.
