CPOA STUDY GUIDE RATED A+

CPOA STUDY GUIDE RATED A+
CHAPTER 1 -PRACTICE MANAGEMENT -


5 Task a paraoptometric might perform:




HINT:
A__________ the o_____________________
S________________ the o__________ S_________
T________ the v__________ a__________ of a p____________
O____________ o__________ s_______________
c______________ and r___________ p____________ d_______ - Assist the
optometrist
Supervise the office staff
Test the visual acuity of a patient
Order office supplies
Collect and Record patient data


The government agency that protects the privacy of patients is known as:

,CPOA STUDY GUIDE RATED A+


HINT:
H________ - HIPPA (HEALTH IMPORTANT AND ACCOUNTABILITY ACT)


"To keep the visual welfare of the patient uppermost at all times" is a statement
from the American Optometric Association's ?




HINT:
C________ of E_________ - Code of Ethics


List the four elements of telephone courtesy described in chapter 1




HINT:

,CPOA STUDY GUIDE RATED A+
1.P____________________
2.K____________________
3.C______________________
4.R___________ for o__________ - 1.Politeness
2.kindness
3.consideration
4. respect for others


When taking a call from a patient for the optometrist, which of the following
should be attached to the message?




HINT:
t_________ p______________ r______________ - The patient record


When a "shopper" calls,...

, CPOA STUDY GUIDE RATED A+




HINT: T__________ of the c___________ as a p________________
p____________. - Think of the caller as a potential patient


When scheduling an appointment,