CINTAS SSR CERTIFICATION EXAM
2024-2025
What is CRF? - ANSWER Customer Request Form
What is the uniform advantage? - ANSWER Alternative to paying for damaged or
destroyed clothes.
When should you handle accounts receivable with a customer? ANSWER: 30 days
past due
Which of these is not a common uniform purchase reason? - ANSWER Casual
Friday.
How frequently do you complete Smith Training? -- ANSWER Quarterly
Five Keys to Smith Driving? - ANSWER Aim high when steering.
Get the broader picture.
Keep your eyes moving!
Leave yourself an out.
Ensure they see you.
What makes up a customer's total inventory? - ANSWER They have garments.
Garments in our possession.
Which of the following are not components of A/R funds? - ANSWER: 45 days
past due.
What is the minimum expectation for accounts receivable? - ANSWER Less than 5
percent
,Who is in charge of the appearance and updating of garments? - ANSWER The
SSR
What is the highest you can accomplish in net billing? - ANSWER 100% Why is
this a question?
What should you do if a consumer returns a 90 out of 100? - Answer L/R the
remaining ten.
Which is not a typical delivery frequency? - ANSWER Every three weeks.
What exactly does GRF mean? - ANSWER Garment Request Form
What are out-of-service garments? - ANSWER Garments are returned for washing,
grading, and storing until needed.
What two items should the ssr always carry? - ANSWER Pen and Paper
What are some good alternatives to measuring? - ANSWER: Size samples
What are the standard terms of the Cintas agreement? - ANSWER: 60 months
Which is not a typical firm type? - ANSWER: L ten X-- embroidery and screen
printing
Which of the following is not a component in creating raving fans? - ANSWER
Customers "very satisfied/recommend" Cintas
, Which of the following is not a sleeve-length description? - ANSWER MT: muscle
shirt
What tool lets you track the status of your clothing requests? - ANSWER Garment
audit trail
Who is a good competitor, and why? - ANSWER: Aramark—local plant
Why is there such poor competition? - ANSWER Ameripride—no plant
What information appears on a check when a customer pays? - ANSWER
RT/Day/Customer Number/Invoice Number
Briefly outline the client onboarding procedure - answer To create consumer trust,
we show them how we track clothing turned in and delivered.
TorF? Does AR% kpi include money after 30/60/90 days? - The answer is false.
Only at 30, 60, and 90
TorF? Must the sales rep and ssr be involved in the transition of trust? - ANSWER:
True.
TorF? There are three categories of national accounts. - The answer is false.
Voluntary and required
TorF? MLRA refers to a multi-location rental agreement. - The answer is true.
2024-2025
What is CRF? - ANSWER Customer Request Form
What is the uniform advantage? - ANSWER Alternative to paying for damaged or
destroyed clothes.
When should you handle accounts receivable with a customer? ANSWER: 30 days
past due
Which of these is not a common uniform purchase reason? - ANSWER Casual
Friday.
How frequently do you complete Smith Training? -- ANSWER Quarterly
Five Keys to Smith Driving? - ANSWER Aim high when steering.
Get the broader picture.
Keep your eyes moving!
Leave yourself an out.
Ensure they see you.
What makes up a customer's total inventory? - ANSWER They have garments.
Garments in our possession.
Which of the following are not components of A/R funds? - ANSWER: 45 days
past due.
What is the minimum expectation for accounts receivable? - ANSWER Less than 5
percent
,Who is in charge of the appearance and updating of garments? - ANSWER The
SSR
What is the highest you can accomplish in net billing? - ANSWER 100% Why is
this a question?
What should you do if a consumer returns a 90 out of 100? - Answer L/R the
remaining ten.
Which is not a typical delivery frequency? - ANSWER Every three weeks.
What exactly does GRF mean? - ANSWER Garment Request Form
What are out-of-service garments? - ANSWER Garments are returned for washing,
grading, and storing until needed.
What two items should the ssr always carry? - ANSWER Pen and Paper
What are some good alternatives to measuring? - ANSWER: Size samples
What are the standard terms of the Cintas agreement? - ANSWER: 60 months
Which is not a typical firm type? - ANSWER: L ten X-- embroidery and screen
printing
Which of the following is not a component in creating raving fans? - ANSWER
Customers "very satisfied/recommend" Cintas
, Which of the following is not a sleeve-length description? - ANSWER MT: muscle
shirt
What tool lets you track the status of your clothing requests? - ANSWER Garment
audit trail
Who is a good competitor, and why? - ANSWER: Aramark—local plant
Why is there such poor competition? - ANSWER Ameripride—no plant
What information appears on a check when a customer pays? - ANSWER
RT/Day/Customer Number/Invoice Number
Briefly outline the client onboarding procedure - answer To create consumer trust,
we show them how we track clothing turned in and delivered.
TorF? Does AR% kpi include money after 30/60/90 days? - The answer is false.
Only at 30, 60, and 90
TorF? Must the sales rep and ssr be involved in the transition of trust? - ANSWER:
True.
TorF? There are three categories of national accounts. - The answer is false.
Voluntary and required
TorF? MLRA refers to a multi-location rental agreement. - The answer is true.
