supervision in the Hospitality industry final exam review Questions and Answers

supervision in the
Hospitality industry final
exam review Questions
and Answers


Primary focus of a supervisors job


Ans- Directing




Division of labor versus unity of command


Ans- Division on Labor - Employees should specialize in work tasks.


Unity of command - each employee should only have one boss




Formal authority


Ans- Comes from the position a person holds in the organization

, who is Ultimately responsible for tasks that a supervisor has delegated


Ans- Supervisors are Ultimately responsible for their employees performance




the different components of management are


Ans- Planning, organizing, directing, coordinating, staffing, controlling, and

evaluating.




A Business plan includes


Ans- Strategic and operational planning activities by specifying how the

organization will move forward in the upcoming year to toward attaining long-

range goals.




human relations skills are


Ans- communication, leadership, and understanding how people work in groups




The primary reason why supervisors fail


Ans- unable to effectively manage and relate to employees