Supervision in the
hospitality industry CH 8
to 14 Final Exam Study
Guide Questions and
Answers
Theory X 1950s - 1960s
Ans- 1. They have an inborn dislike of work and will avoid it as much as possible.
2. They must be "coerced, controlled, directed, and threatened with
punishment" to get the work done. 3. They prefer to be led, avoid responsibility,
lack ambition, and want security above all else.
Theory Y 1950s - 1960s
Ans- 1. Work is as natural as play or rest; people do not dislike it inherently. 2.
Control and the threat of punishment are not the only means of getting people
,to do their jobs. They will work of their own accord toward objectives to which
they feel committed. 3. People become committed to objectives that will fulfill
inner personal needs, such as self-respect, independence, achievement,
recognition, status, and growth.
Theory of management
Ans- scientific, human relations, and participative.
Theory of motivation, rewards and punishment
Ans- economic person, fear, and carrot-and-stick.
disipline
Ans- The first one refers to a condition or state of orderly conduct and
compliance with rules, regulations, and procedures.
The second meaning of the word discipline refers to action to ensure orderly
conduct and compliance with rules and procedures.
, authority
Ans- formal granted by virtue of a person's position within an organization and
real authority employees grant a supervisor to make the necessary decisions and
carry them out.
power
Ans- Legitimate power is derived from an individual's position in an
organization. 2. Reward power is derived from an individual's control over
rewards. 3. Coercive power is derived from an individual's ability to threaten
negative outcomes. 4. Expert power is derived from an individual's personal
charisma and the respect and/or admiration the individual inspires.
Human relationship
Ans- satisfying the needs of employees is the key to productivity.
scientific leadership
Ans- 1. Standardization of work procedures, tools, and conditions of work
through design of work methods by specialists 2. Careful selection of competent
hospitality industry CH 8
to 14 Final Exam Study
Guide Questions and
Answers
Theory X 1950s - 1960s
Ans- 1. They have an inborn dislike of work and will avoid it as much as possible.
2. They must be "coerced, controlled, directed, and threatened with
punishment" to get the work done. 3. They prefer to be led, avoid responsibility,
lack ambition, and want security above all else.
Theory Y 1950s - 1960s
Ans- 1. Work is as natural as play or rest; people do not dislike it inherently. 2.
Control and the threat of punishment are not the only means of getting people
,to do their jobs. They will work of their own accord toward objectives to which
they feel committed. 3. People become committed to objectives that will fulfill
inner personal needs, such as self-respect, independence, achievement,
recognition, status, and growth.
Theory of management
Ans- scientific, human relations, and participative.
Theory of motivation, rewards and punishment
Ans- economic person, fear, and carrot-and-stick.
disipline
Ans- The first one refers to a condition or state of orderly conduct and
compliance with rules, regulations, and procedures.
The second meaning of the word discipline refers to action to ensure orderly
conduct and compliance with rules and procedures.
, authority
Ans- formal granted by virtue of a person's position within an organization and
real authority employees grant a supervisor to make the necessary decisions and
carry them out.
power
Ans- Legitimate power is derived from an individual's position in an
organization. 2. Reward power is derived from an individual's control over
rewards. 3. Coercive power is derived from an individual's ability to threaten
negative outcomes. 4. Expert power is derived from an individual's personal
charisma and the respect and/or admiration the individual inspires.
Human relationship
Ans- satisfying the needs of employees is the key to productivity.
scientific leadership
Ans- 1. Standardization of work procedures, tools, and conditions of work
through design of work methods by specialists 2. Careful selection of competent
