HOST 280 Hospitality
Supervisor AHLEI Final
Certification Exam Review
Questions and Answers
CH1 What is true about available resources within hospitality?
Ans- pg.8 limited in supply
Therefore, must determine the best way to use available resources to reach
organizational goals
ch1 Supervisors must decide how best to use available resources to reach their
goals because all resources are?
A. Highly perishable
,B. Of equal value
C. limited in supply
D. Company owned property
Ans- C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to
reach organizational goals
CH1 In a larger organization, who directs the work of the supervisors?
Ans- pg.7 Managers
who often have been promoted from a supervisory role
ch1 In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
,C. Top Managers
D. District Managers
Ans- A. Managers
pg.7 who often have been promoted from a supervisory role
CH1 What are the three most important concepts for supervisors?
Ans- pg.8 Authority, Delegation, and Responsibility
CH1 Why is it essential to delegate?
Ans- pg.8 Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or
her department or work area
ch1 Why must good supervisors delegate some tasks for which they are
responsible?
, A. Shortage of time
B. Insufficient funds
C. Lack of skills
D. Inability to prioritize
Ans- A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to
his or her department or work area
CH1 What is the definition of "controlling?"
Ans- pg.9 The supervisory task of measuring actual results against expected
results.
Also refers to safeguarding the operation's property and revenue.
ch1 What activity is performed when supervisors compare their actual results
to their projected results?
Supervisor AHLEI Final
Certification Exam Review
Questions and Answers
CH1 What is true about available resources within hospitality?
Ans- pg.8 limited in supply
Therefore, must determine the best way to use available resources to reach
organizational goals
ch1 Supervisors must decide how best to use available resources to reach their
goals because all resources are?
A. Highly perishable
,B. Of equal value
C. limited in supply
D. Company owned property
Ans- C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to
reach organizational goals
CH1 In a larger organization, who directs the work of the supervisors?
Ans- pg.7 Managers
who often have been promoted from a supervisory role
ch1 In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
,C. Top Managers
D. District Managers
Ans- A. Managers
pg.7 who often have been promoted from a supervisory role
CH1 What are the three most important concepts for supervisors?
Ans- pg.8 Authority, Delegation, and Responsibility
CH1 Why is it essential to delegate?
Ans- pg.8 Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or
her department or work area
ch1 Why must good supervisors delegate some tasks for which they are
responsible?
, A. Shortage of time
B. Insufficient funds
C. Lack of skills
D. Inability to prioritize
Ans- A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to
his or her department or work area
CH1 What is the definition of "controlling?"
Ans- pg.9 The supervisory task of measuring actual results against expected
results.
Also refers to safeguarding the operation's property and revenue.
ch1 What activity is performed when supervisors compare their actual results
to their projected results?
