MGT 300 STUDY PRACTICE EXAM QUESTIONS AND ANSWERS.
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? - CORRECT ANSWER Spaulding
What three individuals helped pioneer administrative management theory? - CORRECT ANSWER Spaulding, Weber, Fayol
According to Henri Fayol, the major functions of management are: - CORRECT ANSWER leading
controlling
organizing
planning
As a pioneer of administrative management, Max Weber contended that bureaucracies were - CORRECT ANSWER rational
Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-
performing coworkers, a system referred to as the _______ system. - CORRECT ANSWER differential rate
Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of _____. - CORRECT ANSWER logic
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. - CORRECT ANSWER necessities
The _____ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity. - CORRECT ANSWER Hawthorne Identify the two theorists who contributed the most to the human relations movement. - CORRECT ANSWER Mcgregor (X and Y) and Maslow (hierarchy)
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? - CORRECT ANSWER behavioral science
Management science is sometimes known as _____. - CORRECT ANSWER operations research
What are the three viewpoints of the contemporary perspective of management? - CORRECT ANSWER systems
contingency
quality-management
According to the systems viewpoint, what are three types of inputs? - CORRECT ANSWER People, Equipment, Money
_____ management stresses continuous improvement, employee involvement, learning from customers
and employees, and accurate standards for identifying and eliminating problems. - CORRECT ANSWER total quality
Deming - CORRECT ANSWER constancy of purpose, statistical measurement and lack of variation in process
Juran - CORRECT ANSWER fitness for use
what are three examples of demographic forces that can affect an industry - CORRECT ANSWER a decline in population size, a rise n church attendance, a decrease in marriage rates triple bottom line - CORRECT ANSWER planet, people, profit
Forward-thinking organizations consider who as their most valuable resource - CORRECT ANSWER employees
what are the two functions of the board of directors in a company - CORRECT ANSWER set overall strategic goals for the firm
approve salaries of top management
a social audit is a systematic assessment of a companies performance at implementing - CORRECT ANSWER socially responsible programs
statements that accurately represents Hurleys views on the most important crisis in business today - CORRECT ANSWER companies may think that certain organizations are ethical but that does not mean they should trust them
what is important is that organizations deliver every day on what they promise
in businesses today, there is a crisis of trust
Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them.
Heather is a(n) - CORRECT ANSWER advisory manager
Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role. - CORRECT ANSWER Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these
questions, which managerial role was Rochelle playing? - CORRECT ANSWER leadership figurehead
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization. - CORRECT ANSWER knowledge management
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? - CORRECT ANSWER Spaulding
What three individuals helped pioneer administrative management theory? - CORRECT ANSWER Spaulding, Weber, Fayol
According to Henri Fayol, the major functions of management are: - CORRECT ANSWER leading
controlling
organizing
planning
As a pioneer of administrative management, Max Weber contended that bureaucracies were - CORRECT ANSWER rational
Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-
performing coworkers, a system referred to as the _______ system. - CORRECT ANSWER differential rate
Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of _____. - CORRECT ANSWER logic
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. - CORRECT ANSWER necessities
The _____ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity. - CORRECT ANSWER Hawthorne Identify the two theorists who contributed the most to the human relations movement. - CORRECT ANSWER Mcgregor (X and Y) and Maslow (hierarchy)
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? - CORRECT ANSWER behavioral science
Management science is sometimes known as _____. - CORRECT ANSWER operations research
What are the three viewpoints of the contemporary perspective of management? - CORRECT ANSWER systems
contingency
quality-management
According to the systems viewpoint, what are three types of inputs? - CORRECT ANSWER People, Equipment, Money
_____ management stresses continuous improvement, employee involvement, learning from customers
and employees, and accurate standards for identifying and eliminating problems. - CORRECT ANSWER total quality
Deming - CORRECT ANSWER constancy of purpose, statistical measurement and lack of variation in process
Juran - CORRECT ANSWER fitness for use
what are three examples of demographic forces that can affect an industry - CORRECT ANSWER a decline in population size, a rise n church attendance, a decrease in marriage rates triple bottom line - CORRECT ANSWER planet, people, profit
Forward-thinking organizations consider who as their most valuable resource - CORRECT ANSWER employees
what are the two functions of the board of directors in a company - CORRECT ANSWER set overall strategic goals for the firm
approve salaries of top management
a social audit is a systematic assessment of a companies performance at implementing - CORRECT ANSWER socially responsible programs
statements that accurately represents Hurleys views on the most important crisis in business today - CORRECT ANSWER companies may think that certain organizations are ethical but that does not mean they should trust them
what is important is that organizations deliver every day on what they promise
in businesses today, there is a crisis of trust
Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them.
Heather is a(n) - CORRECT ANSWER advisory manager
Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role. - CORRECT ANSWER Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these
questions, which managerial role was Rochelle playing? - CORRECT ANSWER leadership figurehead
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization. - CORRECT ANSWER knowledge management
