PGA 3.0 Level 2 Test Questions with correct answers 100%

PGA 3.0 Level 2 Test Questions with correct answers 100% What department is considered the core business unit? - Correct Answer golf operation From a functional perspective, a vendor is what kind of resource? - Correct Answer financial resource What must exist for a facility to have a positive culture? - Correct Answer resources What would a typical organizational chart of a golf operation show? - Correct Answer staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - Correct Answer size of facility and number of resources Staff is considered a tangible resource? - Correct Answer true What intangible resource is key to enabling and facilitating peak performance? - Correct Answer culture How can facilities foster a positive culture? - Correct Answer open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - Correct Answer true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - Correct Answer true What should a manager consider when determining the number of employees needed to run an operation? - Correct Answer human resources it will take What is the advantage of asking open-ended questions during the interview process? - Correct Answer lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - Correct Answer false What is the first step in acquiring a new technology-based system? - Correct Answer assess facility needs Why should employees be involved in creating and revising policies or procedures? - Correct Answer encourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - Correct Answer true What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - Correct Answer brand Pace of play policies are an effective means for controlling the demand curve for the use of perishable tee times - Correct Answer true What does yield management allow? - Correct Answer allows facility to maximize the total number of rounds available each day What term would be considered an important metric for monitoring performance against budget? - Correct Answer variance What can yield management predict? - Correct Answer demand What is the formula for developing a yield management report for a given period? - Correct Answer rounds played/potential rounds x 100 = yield% Why is monitoring performance considered a two-part process? - Correct Answer metrics and staff service qual