MBA 742 Module 5 Test With Complete Solution

MBA 7 42 Module 5 Test Wit h Comp lete Solut ion Project Communications Managment - ANSWER Includes the processes the processes that are required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information. Plan Communications Management Process - ANSWER The process of developing an appropriate approach and plan for project communications based on stakeholder's information needs and requirements and available assets. communicate - ANSWER The key benefit of the Plan Communications Management process is that it provides the approach to ____ most effectively and efficiently with stakeholders. communication - ANSWER Since the degree of project success is directly proportional to understanding and then meeting the needs of the stakeholders, ____ becomes a critical success factor. Communication Requirements Analysis - ANSWER An analytical technique to determine the information needs of the project stakeholders through interviews, workshops, study of lessons learned from previous projects, etc. channels or paths - ANSWER When analyzing communications requirements, the project manager can consider the number of potential communication ____ or ____ as an indicator of the complexity of a project's communications. = n(n-1)/2 Where n is the number of stakeholders. - ANSWER Equation for number of communication channels Communication Models - ANSWER A description, analogy or schematic used to represent how the communication process will be performed for the project. Communication Methods - ANSWER A systematic procedure, technique, or process used to transfer information among project stakeholders. Sender - ANSWER Who conveys a message and is responsible for making the content clear and complete; also responsible for confirming that the receiver understands the message correctly. Encoding - ANSWER Translating ideas into language, usually written or verbal language. Message - ANSWER The output of encoding. Medium - ANSWER The means of conveying the message. Sometimes referred to as the channel. Decoding - ANSWER Translating the message into meaningful thoughts and ideas. Receiver - ANSWER The recipient of the message, responsible for decoding the message and providing feedback; responsible for making sure that the entire message is received and understood by encoding a message back to the sender conveying that. Acknowledge - ANSWER Confirming receipt of the information; does not imply agreement, but only receipt. Feedback / Response - ANSWER After the communication has been received and understood, the receiver may send a message with thoughts and ideas about the message. Sender - ANSWER The ____ is responsible for making the information clear, unambiguous, and complete so that the receiver can receive it correctly; also responsible for confirming that the information is properly understood. noise - ANSWER When managing communications, ____ is anything that interferes with the transmission and understanding of the message. This can include but is not limited to static, distractions, preconceptions and stereotypes, cultural norms, malfunctioning transmitting equipment, or anything that deteriorates or causes a barrier to successful transmission. 1. Push 2. Pull 3. Interactive - ANSWER 3 Types of Communication Methods Push - ANSWER Communication sent to receivers, comprising a sender, medium, and message. It does not necessarily reach the receiver for decoding. This includes memos, e-mails, reports, voice mail, and so forth. Pull - ANSWER Information sought by the receiver. In other words, the receiver actively searches for the information. This can include a team member going to an intranet to find communication policies or templates, running Internet searches, and using online repositories. Interactive - ANSWER Sender and receiver exchanging information. This occurs in conversation, phone calls, meetings, and the like. This is the most