Medical Office Concepts Chapter 1 Exam
Questions and Answers
People facing death may have extreme responses to the situation. - Answer -True
What are two indicators of job satisfaction? - Answer -Initiative and motivation
Certification for any health care professional is controlled by government agencies. - Answer -False
In a health care setting, how is effective customer service demonstrated? - Answer -By placing the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. - Answer -True
The most important personality traits for a medical assistant are to like people and to want to make a great deal of money. - Answer -False
Customer service in a medical practice should be demonstrated by - Answer -all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the dying process? - Answer -Denial
The medical assistant is the one responsible for following directions if an emergency arises. - Answer -True
The heart of the health care professional involves - Answer -empathy and service.
Which type of knowledge is vital in avoiding medical professional liability suits? - Answer -Medicolegal
To counteract the effects of stress and burnout, the medical assistant should - Answer -
exercise regularly.
Assertiveness involves being pushy and overbearing. - Answer -False
Questions and Answers
People facing death may have extreme responses to the situation. - Answer -True
What are two indicators of job satisfaction? - Answer -Initiative and motivation
Certification for any health care professional is controlled by government agencies. - Answer -False
In a health care setting, how is effective customer service demonstrated? - Answer -By placing the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. - Answer -True
The most important personality traits for a medical assistant are to like people and to want to make a great deal of money. - Answer -False
Customer service in a medical practice should be demonstrated by - Answer -all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the dying process? - Answer -Denial
The medical assistant is the one responsible for following directions if an emergency arises. - Answer -True
The heart of the health care professional involves - Answer -empathy and service.
Which type of knowledge is vital in avoiding medical professional liability suits? - Answer -Medicolegal
To counteract the effects of stress and burnout, the medical assistant should - Answer -
exercise regularly.
Assertiveness involves being pushy and overbearing. - Answer -False
