Counseling/coaching - CORRECT ANSWER-Process by which employees are
provided with the knowledge and skills needed to develop into professiomal
employees
Developmental counseling - CORRECT ANSWER-Employee centered course of
action that helps employees establish goals
Directive counseling style - CORRECT ANSWER-Best used to correct
uncomplicated problems
Used when time is of the essence
Seldom a collaborative effort
Non directive style of counseling - CORRECT ANSWER-Climate created in which an
employee can grow and perform effectively.
Employees are encouraged to seek out and accept responsibility as they develop
their professional skills.
Good two way interchange
Combined counseling style - CORRECT ANSWER-Stresses that planning and
decision making are the responsibility of the subordinate
The employee - CORRECT ANSWER-The agency's number one resource
Immediate supervisors - CORRECT ANSWER-Are the best person to see evidence
of early problems in an employee
Supervisors role in the counseling process - CORRECT ANSWER-Extends to work
related details to intervention in a personal crisis.
Often the first person to recognize employee problems.
Can give employees the skills needed to develop.
Can give referrals as needed.
Early warning indicators - CORRECT ANSWER-Sudden drop in performance
Attendance record changes
Chronic lateness
Change in attitude
Indicators associated with drug or alcohol abuse
Substance abuse signs - CORRECT ANSWER-Noticeable change of personality
Excessive nervousness
Accident prone
Poor performance
, Frequent sick leave
Last minute day off requests
Disheveled appearance
Confrontational
Chronic lateness
Received many complaints
Formal counseling - CORRECT ANSWER-Purpose is to deal with an identified
problem
Not the same as periodic meetings
How to prepare for a counseling session - CORRECT ANSWER-Know the facts of
the issue
Review personnel files
Be familiar with the employee's background
Be prepared for denial from the employee
Prepare questions in advance
Communicate a desire to assist with problem solving with the employee
Goal of discipline - CORRECT ANSWER-to produce desirable behavior
Characteristics of a discipline system - CORRECT ANSWER-Progressive steps and
complete documentation
Focus on correcting problems, not punishment
Provides means for reinforcing good performance
Understood and supported by all
Must produce a measurable outcome
Provide a method for dealing with those who fail to meet standards.
The key to the discipline process - CORRECT ANSWER-The supervisor is key to the
discipline process
They work with the employee daily and are in the best position to observe
performance.
Role of the supervisor in discipline - CORRECT ANSWER-To be a role model.
Nurture professionalism
Initiate disciplinary measures as needed
Steps to discipline without punishment - CORRECT ANSWER-Oral reminder
Written reminder
Decision making leave
Most common types of employee problems - CORRECT ANSWER-Attendance
Performance
provided with the knowledge and skills needed to develop into professiomal
employees
Developmental counseling - CORRECT ANSWER-Employee centered course of
action that helps employees establish goals
Directive counseling style - CORRECT ANSWER-Best used to correct
uncomplicated problems
Used when time is of the essence
Seldom a collaborative effort
Non directive style of counseling - CORRECT ANSWER-Climate created in which an
employee can grow and perform effectively.
Employees are encouraged to seek out and accept responsibility as they develop
their professional skills.
Good two way interchange
Combined counseling style - CORRECT ANSWER-Stresses that planning and
decision making are the responsibility of the subordinate
The employee - CORRECT ANSWER-The agency's number one resource
Immediate supervisors - CORRECT ANSWER-Are the best person to see evidence
of early problems in an employee
Supervisors role in the counseling process - CORRECT ANSWER-Extends to work
related details to intervention in a personal crisis.
Often the first person to recognize employee problems.
Can give employees the skills needed to develop.
Can give referrals as needed.
Early warning indicators - CORRECT ANSWER-Sudden drop in performance
Attendance record changes
Chronic lateness
Change in attitude
Indicators associated with drug or alcohol abuse
Substance abuse signs - CORRECT ANSWER-Noticeable change of personality
Excessive nervousness
Accident prone
Poor performance
, Frequent sick leave
Last minute day off requests
Disheveled appearance
Confrontational
Chronic lateness
Received many complaints
Formal counseling - CORRECT ANSWER-Purpose is to deal with an identified
problem
Not the same as periodic meetings
How to prepare for a counseling session - CORRECT ANSWER-Know the facts of
the issue
Review personnel files
Be familiar with the employee's background
Be prepared for denial from the employee
Prepare questions in advance
Communicate a desire to assist with problem solving with the employee
Goal of discipline - CORRECT ANSWER-to produce desirable behavior
Characteristics of a discipline system - CORRECT ANSWER-Progressive steps and
complete documentation
Focus on correcting problems, not punishment
Provides means for reinforcing good performance
Understood and supported by all
Must produce a measurable outcome
Provide a method for dealing with those who fail to meet standards.
The key to the discipline process - CORRECT ANSWER-The supervisor is key to the
discipline process
They work with the employee daily and are in the best position to observe
performance.
Role of the supervisor in discipline - CORRECT ANSWER-To be a role model.
Nurture professionalism
Initiate disciplinary measures as needed
Steps to discipline without punishment - CORRECT ANSWER-Oral reminder
Written reminder
Decision making leave
Most common types of employee problems - CORRECT ANSWER-Attendance
Performance
