,Contents
Preface
Part I The Truth About Hiring
Truth 1 First Impressions DO Count!
Truth 2 Forget Traits; It’s Behavior That Counts
Truth 3 Brains Matter; or Why You Should Hire Smart People
Truth 4 When in Doubt, Hire Conscientious People!
Truth 5 Want Friendly Employees? It’s in the Genes!
Truth 6 Realistic Job Previews: What You See Is What You Get
Truth 7 Throw Out Your Age Stereotypes
Truth 8 Match Personalities and Jobs
Truth 9 Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
Truth 10 Good Citizenship Counts!
Truth 11 Manage the Socialization of New Employees
Part II The Truth About Motivation
Truth 12 Why Many Workers Aren’t Motivated at Work Today
Truth 13 Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
Truth 14 Not Everyone Wants to Participate in Setting Goals
Truth 15 Professional Workers Go for the Flow
Truth 16 When Giving Feedback: Criticize Behaviors, Not People
Truth 17 Managing Across the Generation Gap
Truth 18 You Get What You Reward
Truth 19 It’s All Relative!
,Truth 20 Recognition Motivates (and It Costs Very Little!)
Truth 21 There’s More to High Employee Performance Than Just Motivation
Part III The Truth About Leadership
Truth 22 Five Leadership Myths Debunked
Truth 23 The Essence of Leadership Is Trust
Truth 24 Experience Counts! Wrong!
Truth 25 Effective Leaders Know How to Frame Issues
Truth 26 You Get What You Expect
Truth 27 Charisma Can Be Learned
Truth 28 Charisma Is Not Always an Asset
Truth 29 Make Others Dependent on You
Truth 30 Successful Leaders Are Politically Adept
Truth 31 Ethical Leadership
Truth 32 Virtual Leadership: Leading from Afar
Truth 33 Adjust Your Leadership Style for Cultural Differences, or When in Rome...
Part IV The Truth About Communication
Truth 34 Hearing Isn’t Listening
Truth 35 Listen to the Grapevine
Truth 36 Men and Women Communicate Differently
Truth 37 What You Do Overpowers What You Say
Truth 38 The Value of Silence
Truth 39 Watch Out for Digital Distractions
Part V The Truth About Building Teams
, Truth 40 What We Know That Makes Teams Work
Truth 41 2 + 2 Doesn’t Necessarily Equal 4
Truth 42 The Value of Diversity on Teams
Truth 43 We’re Not All Equal: Status Matters!
Truth 44 Not Everyone Is Team Material
Part VI The Truth About Managing Conflicts
Truth 45 The Case FOR Conflict
Truth 46 Beware of Groupthink
Truth 47 How to Reduce Work–Life Conflicts
Truth 48 Negotiating Isn’t About Winning and Losing
Part VII The Truth About Designing Jobs
Truth 49 Not Everyone Wants a Challenging Job
Truth 50 Four Job-Design Actions That Will Make Employees More Productive
Part VIII The Truth About Performance Evaluation
Truth 51 Annual Reviews: The Best Surprise Is No Surprise!
Truth 52 Don’t Blame Me! The Role of Self-Serving Bias
Truth 53 Judging Others: Tips for Making Better Decisions
Truth 54 The Case for 360-Degree Feedback Appraisals: More IS Better!
Part IX The Truth About Coping with Change
Truth 55 Most People Resist Any Change That Doesn’t Jingle in Their Pockets!
Truth 56 Use Participation to Reduce Resistance to Change
Truth 57 Employee Turnover Can Be a Good Thing
Truth 58 In Cutbacks: Don’t Neglect the Survivors
Preface
Part I The Truth About Hiring
Truth 1 First Impressions DO Count!
Truth 2 Forget Traits; It’s Behavior That Counts
Truth 3 Brains Matter; or Why You Should Hire Smart People
Truth 4 When in Doubt, Hire Conscientious People!
Truth 5 Want Friendly Employees? It’s in the Genes!
Truth 6 Realistic Job Previews: What You See Is What You Get
Truth 7 Throw Out Your Age Stereotypes
Truth 8 Match Personalities and Jobs
Truth 9 Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
Truth 10 Good Citizenship Counts!
Truth 11 Manage the Socialization of New Employees
Part II The Truth About Motivation
Truth 12 Why Many Workers Aren’t Motivated at Work Today
Truth 13 Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
Truth 14 Not Everyone Wants to Participate in Setting Goals
Truth 15 Professional Workers Go for the Flow
Truth 16 When Giving Feedback: Criticize Behaviors, Not People
Truth 17 Managing Across the Generation Gap
Truth 18 You Get What You Reward
Truth 19 It’s All Relative!
,Truth 20 Recognition Motivates (and It Costs Very Little!)
Truth 21 There’s More to High Employee Performance Than Just Motivation
Part III The Truth About Leadership
Truth 22 Five Leadership Myths Debunked
Truth 23 The Essence of Leadership Is Trust
Truth 24 Experience Counts! Wrong!
Truth 25 Effective Leaders Know How to Frame Issues
Truth 26 You Get What You Expect
Truth 27 Charisma Can Be Learned
Truth 28 Charisma Is Not Always an Asset
Truth 29 Make Others Dependent on You
Truth 30 Successful Leaders Are Politically Adept
Truth 31 Ethical Leadership
Truth 32 Virtual Leadership: Leading from Afar
Truth 33 Adjust Your Leadership Style for Cultural Differences, or When in Rome...
Part IV The Truth About Communication
Truth 34 Hearing Isn’t Listening
Truth 35 Listen to the Grapevine
Truth 36 Men and Women Communicate Differently
Truth 37 What You Do Overpowers What You Say
Truth 38 The Value of Silence
Truth 39 Watch Out for Digital Distractions
Part V The Truth About Building Teams
, Truth 40 What We Know That Makes Teams Work
Truth 41 2 + 2 Doesn’t Necessarily Equal 4
Truth 42 The Value of Diversity on Teams
Truth 43 We’re Not All Equal: Status Matters!
Truth 44 Not Everyone Is Team Material
Part VI The Truth About Managing Conflicts
Truth 45 The Case FOR Conflict
Truth 46 Beware of Groupthink
Truth 47 How to Reduce Work–Life Conflicts
Truth 48 Negotiating Isn’t About Winning and Losing
Part VII The Truth About Designing Jobs
Truth 49 Not Everyone Wants a Challenging Job
Truth 50 Four Job-Design Actions That Will Make Employees More Productive
Part VIII The Truth About Performance Evaluation
Truth 51 Annual Reviews: The Best Surprise Is No Surprise!
Truth 52 Don’t Blame Me! The Role of Self-Serving Bias
Truth 53 Judging Others: Tips for Making Better Decisions
Truth 54 The Case for 360-Degree Feedback Appraisals: More IS Better!
Part IX The Truth About Coping with Change
Truth 55 Most People Resist Any Change That Doesn’t Jingle in Their Pockets!
Truth 56 Use Participation to Reduce Resistance to Change
Truth 57 Employee Turnover Can Be a Good Thing
Truth 58 In Cutbacks: Don’t Neglect the Survivors
