SEP Final Exam UPDATED Exam Questions
and CORRECT Answers
What is Air Canada ambition? - Correct ANSWER- To become a top ten global airline in
everything we do.
What is Air Canada guiding principals? - Correct ANSWER- Fly every mile in their shoes
What is Air Canada promise? - Correct ANSWER- With care & class
What is the 4 behaviours of Air Canada wings? - Correct ANSWER- Safety first, always/Win as
one Air Canada/Glowing-hearted hospitality/Fly the flag
What is the individual responsibility of each cabin personnel employee with their FAM's? -
Correct ANSWER- Maintain this publication up-to-date, Carry this publication at all times while
on duty, Carry the Dangerous Goods Training certificate at all times, Be families with, and to
comply with, all standards and procedure as defined by the company, this must be done
consistently and without exception
What are the incident/accident categories? - Correct ANSWER- Red: involving the loss of life,
loss of an asset (e.g aircraft or building) or could result in the loss of the airline's Operating
certificate
Orange: company personnel or passenger in imminent danger. Also includes situations reported
from an aircraft in operation that may result in a catastrophic or major aircraft accident.
Yellow: Includes urgent on-board conditions where there is concern for the safety of the aircraft,
passengers or personnel that do not require immediate assistance. May result in the removal of a
major asset (aircraft, facility or vehicle) from service, injury to passengers or employees
requiring medical attention or treatment, or incapacitating injury to a cabin crew member.
Green: Includes safety events not requiring the declaration of an emergency but which, under
different circumstances, may have resulted in a serious injury or damage or loss of company
assets
, White: Involves incident of an abnormal nature occurring in routine operations that do not have
significant impact on the operation or deviations from SOP.
What does In Operation mean? - Correct ANSWER- An aircraft is in operation from the time it
first moves under its own power for the purpose of taking off from Canadian or foreign place of
departure until it comes to rest at the end of its flight to its first destination in Canada
True or False: Transport Canada Inspectors have the authority to fine Air Canada as well as
Cabin Crew members not complying with procedures/regulations. - Correct ANSWER- True
If somebody claims to be a Transport Canada Inspector, what must you do? - Correct ANSWER-
Ask for identification card - acts as RAIC
Inform PIC that an inspector is on board.
What can Transport Canada inspector do? - Correct ANSWER- Perform inspections without
identifying themselves, travel on positive space priority, must be in possession of a ticket for
flight, can be assigned a seat in any class of service, can occupy jumpseats when no pax seat is
available, given same courtesies as any passenger, can walk during TTL.
What is the chain of command? - Correct ANSWER- PIC
Check PIC, supervisory PIC or Relief PIC
F/O
Supervisor F/O or relief F/O
I/C
F/A
What is the minimum crew on narrow body and wide body? - Correct ANSWER- Narrow: 1
cabin crew member per 50 pax seat units
Wide-body: 1 cabin crew per 40 passengers
What are the 3 C's in CRM? - Correct ANSWER- Communication, Cooperation and
Coordination
and CORRECT Answers
What is Air Canada ambition? - Correct ANSWER- To become a top ten global airline in
everything we do.
What is Air Canada guiding principals? - Correct ANSWER- Fly every mile in their shoes
What is Air Canada promise? - Correct ANSWER- With care & class
What is the 4 behaviours of Air Canada wings? - Correct ANSWER- Safety first, always/Win as
one Air Canada/Glowing-hearted hospitality/Fly the flag
What is the individual responsibility of each cabin personnel employee with their FAM's? -
Correct ANSWER- Maintain this publication up-to-date, Carry this publication at all times while
on duty, Carry the Dangerous Goods Training certificate at all times, Be families with, and to
comply with, all standards and procedure as defined by the company, this must be done
consistently and without exception
What are the incident/accident categories? - Correct ANSWER- Red: involving the loss of life,
loss of an asset (e.g aircraft or building) or could result in the loss of the airline's Operating
certificate
Orange: company personnel or passenger in imminent danger. Also includes situations reported
from an aircraft in operation that may result in a catastrophic or major aircraft accident.
Yellow: Includes urgent on-board conditions where there is concern for the safety of the aircraft,
passengers or personnel that do not require immediate assistance. May result in the removal of a
major asset (aircraft, facility or vehicle) from service, injury to passengers or employees
requiring medical attention or treatment, or incapacitating injury to a cabin crew member.
Green: Includes safety events not requiring the declaration of an emergency but which, under
different circumstances, may have resulted in a serious injury or damage or loss of company
assets
, White: Involves incident of an abnormal nature occurring in routine operations that do not have
significant impact on the operation or deviations from SOP.
What does In Operation mean? - Correct ANSWER- An aircraft is in operation from the time it
first moves under its own power for the purpose of taking off from Canadian or foreign place of
departure until it comes to rest at the end of its flight to its first destination in Canada
True or False: Transport Canada Inspectors have the authority to fine Air Canada as well as
Cabin Crew members not complying with procedures/regulations. - Correct ANSWER- True
If somebody claims to be a Transport Canada Inspector, what must you do? - Correct ANSWER-
Ask for identification card - acts as RAIC
Inform PIC that an inspector is on board.
What can Transport Canada inspector do? - Correct ANSWER- Perform inspections without
identifying themselves, travel on positive space priority, must be in possession of a ticket for
flight, can be assigned a seat in any class of service, can occupy jumpseats when no pax seat is
available, given same courtesies as any passenger, can walk during TTL.
What is the chain of command? - Correct ANSWER- PIC
Check PIC, supervisory PIC or Relief PIC
F/O
Supervisor F/O or relief F/O
I/C
F/A
What is the minimum crew on narrow body and wide body? - Correct ANSWER- Narrow: 1
cabin crew member per 50 pax seat units
Wide-body: 1 cabin crew per 40 passengers
What are the 3 C's in CRM? - Correct ANSWER- Communication, Cooperation and
Coordination
