Modules 4-8
"but I"m not quite getting it" (be careful to assume that you are correct; encourage
feedback and further information) - ANS-According to Elliot, what is a useful response
when a client responds with "kind of" or "yes, I guess" to a reflection? (F&W p. 57)
1. Admit to yourself your dislike and resolve to go "by the book" with your interactions.
Be careful to avoid any negative reaction to your client to maintain professionalism and
appropriateness
2. Refer the client to a different counselor or organization - ANS-What are 2 manners of
dealing with a worker's dislike for the client? (F&W p. 59)
1. behaviors exist that contribute to or detract from these skills
2. Others can give relevant feedback to your performance of these skills
3. Receptivity to feedback increases your use of productive behaviors and decreases
your use of counterproductive behaviors - ANS-3 Implications for viewing empathy,
warmth, and genuineness as skills (F&W p. 56)
1. Client response (verbal or nonverbal)
2. Feedback from knowledgeable observers - ANS-What are 2 ways F&W state that
workers can determine how well they are expressing empathy? (p. 57-58)
1. Cognitive
2. Reflective
3. Emotional - ANS-What are the three components of a transformational leader's
personal wisdom? (F&W p. 62)
1. Idealized Influence
2. Inspirational Motivation
3. Intellectual Stimulation
4. Individualized Consideration - ANS-What are the four key aspects of transformational
leadership? (F&W p. 61)
1. Problem Solving
2. Establishing Goals - ANS-In addition to alliance, what are two other ways of
enhancing consensus and collaboration with client-counselor relationships? (F&W p.
61)
1. The amount of genuineness displayed by the worker
"but I"m not quite getting it" (be careful to assume that you are correct; encourage
feedback and further information) - ANS-According to Elliot, what is a useful response
when a client responds with "kind of" or "yes, I guess" to a reflection? (F&W p. 57)
1. Admit to yourself your dislike and resolve to go "by the book" with your interactions.
Be careful to avoid any negative reaction to your client to maintain professionalism and
appropriateness
2. Refer the client to a different counselor or organization - ANS-What are 2 manners of
dealing with a worker's dislike for the client? (F&W p. 59)
1. behaviors exist that contribute to or detract from these skills
2. Others can give relevant feedback to your performance of these skills
3. Receptivity to feedback increases your use of productive behaviors and decreases
your use of counterproductive behaviors - ANS-3 Implications for viewing empathy,
warmth, and genuineness as skills (F&W p. 56)
1. Client response (verbal or nonverbal)
2. Feedback from knowledgeable observers - ANS-What are 2 ways F&W state that
workers can determine how well they are expressing empathy? (p. 57-58)
1. Cognitive
2. Reflective
3. Emotional - ANS-What are the three components of a transformational leader's
personal wisdom? (F&W p. 62)
1. Idealized Influence
2. Inspirational Motivation
3. Intellectual Stimulation
4. Individualized Consideration - ANS-What are the four key aspects of transformational
leadership? (F&W p. 61)
1. Problem Solving
2. Establishing Goals - ANS-In addition to alliance, what are two other ways of
enhancing consensus and collaboration with client-counselor relationships? (F&W p.
61)
1. The amount of genuineness displayed by the worker
