PGA 3.0 LEVEL 2 STUDY GUIDE COMPLETE SOLUTION!! 2024 /2025 Latest Update The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility -wide business plan that includes concrete goals with strategies for meeting them. (T/F) - -True What department is considered the core business unit of most facilities? - -Golf Operations Policies and procedures are port of which support element of the golf operation's organization? - -Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - -Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual - - What combination of interaction strategies would be the first choice for promoting a positive facility -wide culture? - -Involving and Supporting From a functional perspective, a vendor is what kind of resource? - -Financial What must exist for a facility to have a positive culture? - -Resources What would a typical organizational chart of a golf operation show? - -Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - -
Size of facility and number of resources What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission - - Staff is considered a tangible facility resource? (T/F) - -True What intangible resource is key to enabling and facilitating peak performance? - -Culture How can facilities foster a positive culture of improvement? - -Open communication and discussion How can a facility foster a culture of improvement? - -Evolving / Everyone on board "Identify staffing needs" is one of the staff -management roles in running a golf operation. (T/F) - -True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position. (T/F) - -True High -performance profiling is a tool that can be used to communicate a uniform set of facility -wide expectations for all employees. (T/F) - -True Self -assessments are an appropriate means for facility staff to align their personal goals with business goals. (T/F) - -True New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F) - -False What should a manager consider when determining the number of employees needed to run an operation? - -Human resources it will take What should golf facilities consider doing to elevate staff performance in meeting management and customer expectations? - -Create high performance profiles What is the advantage of asking open -ended questions during the interview process? Lead to unbiased answers - - What is an example of external staff training? - -Employee going to the PGA Show Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology. (T/F) - -False What is the first step in acquiring a new technology -based system? - -Assess facility needs What are procedures? - -Step by step instructions on how to implement policies and complete specific tasks What are policies? - -Guidelines and rules laid down by management that outline the course of action in various situations Why should employees be involved in creating and revising policies or procedures? - -
Encourages staff to buy in to the guidelines it sets out What is a management tool for defining the structure of the golf operation? - -Business planning - Policies and procedures Promotion is one of the four "Ps" of marketing? (T/F) - -True What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - -Brand What is an example of indirect competition to an 18 -hole daily fee facility? - -Fitness and tennis club What is an example of an attraction program at a golf facility? - -Clinic showing new golfers how to warm up
Size of facility and number of resources What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission - - Staff is considered a tangible facility resource? (T/F) - -True What intangible resource is key to enabling and facilitating peak performance? - -Culture How can facilities foster a positive culture of improvement? - -Open communication and discussion How can a facility foster a culture of improvement? - -Evolving / Everyone on board "Identify staffing needs" is one of the staff -management roles in running a golf operation. (T/F) - -True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position. (T/F) - -True High -performance profiling is a tool that can be used to communicate a uniform set of facility -wide expectations for all employees. (T/F) - -True Self -assessments are an appropriate means for facility staff to align their personal goals with business goals. (T/F) - -True New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F) - -False What should a manager consider when determining the number of employees needed to run an operation? - -Human resources it will take What should golf facilities consider doing to elevate staff performance in meeting management and customer expectations? - -Create high performance profiles What is the advantage of asking open -ended questions during the interview process? Lead to unbiased answers - - What is an example of external staff training? - -Employee going to the PGA Show Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology. (T/F) - -False What is the first step in acquiring a new technology -based system? - -Assess facility needs What are procedures? - -Step by step instructions on how to implement policies and complete specific tasks What are policies? - -Guidelines and rules laid down by management that outline the course of action in various situations Why should employees be involved in creating and revising policies or procedures? - -
Encourages staff to buy in to the guidelines it sets out What is a management tool for defining the structure of the golf operation? - -Business planning - Policies and procedures Promotion is one of the four "Ps" of marketing? (T/F) - -True What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - -Brand What is an example of indirect competition to an 18 -hole daily fee facility? - -Fitness and tennis club What is an example of an attraction program at a golf facility? - -Clinic showing new golfers how to warm up
