Disney Security Test Questions and Answers Latest Version Graded A+

Disney Security Test Questions and Answers Latest Version Graded A+ **4 Keys** What are the four keys emphasized in customer service at Walt Disney World? Safety, Courtesy, Empathy, Efficiency **L.A.S.T** What does L.A.S.T stand for in effective customer service communication? Listen, Apologize, Solve, Thank **Effective Listening and Communication** Which of the following is a component of effective listening and communication skills? Active listening, Empathy, Rapport, Influence, Behavioral change **Types of Patrol** What are the different types of patrols typically used for security and monitoring? Walking, Stationary, Mobile **Social Media Responsibility** What principle emphasizes personal accountability for online communication and posts? You are responsible for what you text, send, tweet, message, and post **Controlling Access** What are the primary activities involved in controlling access in a security context? Controlling access, Patrolling access, Following up on reports **Patrol Diligently** Give an example of ethical behavior expected during patrols. Example of ethical behavior **Duties of Patrolling** What are some of the responsibilities of a security officer during patrolling? Stay mobile and visible, Be accessible and approachable, Learn patrol area, Partner with other cast members, Periodically check backstage areas **4 Primary Approach of Patrolling** What are the four primary approaches used during patrolling? Observe, Evaluate, Engage, Mitigate - example: bag check **Patrol Definition** What does it mean to patrol in a security context? To move about an area to provide protection and conduct observation **Elements Common to All Walt Disney World Areas** What are the common elements