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ACHE VBOG - Human Resources

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The evaluation of senior management is best administered a. when criteria are established and known to both parties b. only on an annual basis c. after consultation with the executive committee of the board d. in conjunction with a salary adjustment - answer-a With growing frequency, employees who have been dismissed are resorting to lawsuits for redress. In such cases, the court may be in favor of the plaintiff if the employer dismissed the plaintiff: a. for cause, but without using progressive discipline b. without cause c. before the end of the plaintiff's probationary period for d. union organizing activities - answer-b In a sound HR program, the primary purpose of the job classification system is to: a. develop position descriptions for employees b. establish a total wage and salary administration program c. rank jobs by kind and level of work performed d. define an effective organizational structure - answer-c Comparative methods of performance appraisal that compare one manager to another to determine performance ratings: a. minimizes bias as comparisons are solely based on desired organizational outcomes b. are time consuming and useful only for relatively small groups of employees c. are purely objective measures of performance d. require the use of only one rater to achieve consistency of measurement - answer-b As managerial vacancies occur, the availability of well-trained individuals who understand the organization's mission, values, culture, and strategy is enhanced by: a. use of an executive search firm to fill managerial vacancies b. rotation of managerial responsibilities among the organization's executives c. use of an effective succession planning program d. uniform management development programs for middle management and senior-level managers - answer-c A health services organization should use which of the following sequential processes to help establish HR objectives and policies aligned with financial targets for the organization? a. Analyze the current HR situation, forecast HR demand, reconcile with budget, forecast HR supply b. Design HR recruitment and selection activities, develop an HR compensation plan, and establish HR appraisal systems c. Determine the best HR job structure, perform HR job evaluations, and establish an HR training and development plan d. Conduct HR job analysis, determine the best HR job structure, and establish an HR information system - answer-a What type of review involves evaluation of management by their superiors, subordinates, and peers? a. Annual review b. 360-degree review c. Competency review d. Peer review - answer-b Which of the following best defines increased productivity? a. An increase in the number of units of service rendered in a given year over the number rendered the previous year b. An increase in the volume or number of units of service rendered c. A decrease in the ratio of hours worked to the number of units of service rendered. d. An increase in the revenue from a given number of full-time equivalent employees. - answer-c In a unionized organization, what is the most effective contract dispute resolution finalization alternative? a. Mediation b. Court proceeding c. Arbitration d. Strike - answer-c The only law that requires a certain amount of hours worked to earn job protection is: a. FMLA b. EMTALA c. ADA d. CMS - answer-a If a physician abuses a patient in the healthcare organization, the initial corrective action should be taken by: a. Governing authority b. Chief of service (chair) c. nursing director d. CEO - answer-b Which of the following activities can best help identify the most efficient staffing patterns for a healthcare organization? a. Periodic job analysis to determine productivity ratings b. Review of industry standards by region c. Desk audit of job descriptions d. Frequent on-site visits to work locations - answer-a Which of the following describes the conflict management strategy that would have the most immediate effect on reducing conflict behavior: a. Imposition of formal authority to resolve or suppress conflict b. Implementation of substantial, superordinate goals that require cooperation among units c. Rotation of members of one unit into another unit d. Provision of intergroup training that requires listing of perceptions and identifying differences - answer-a Multirater assessment (360 degree feedback) of managers in healthcare organizations is best used: a. in the development of a specific action plan by appraisees b. as part of training and coaching sessions aimed at leadership and professional development c. as part of the performance appraisal system of the organization

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ACHE VBOG - Human Resources
The evaluation of senior management is best administered
a. when criteria are established and known to both parties
b. only on an annual basis
c. after consultation with the executive committee of the board
d. in conjunction with a salary adjustment - answer-a
With growing frequency, employees who have been dismissed are resorting to lawsuits for redress. In such cases, the court may be in favor of the plaintiff if the employer dismissed the plaintiff:
a. for cause, but without using progressive discipline b. without cause
c. before the end of the plaintiff's probationary period for d. union organizing activities - answer-b
In a sound HR program, the primary purpose of the job classification system is to: a. develop position descriptions for employees
b. establish a total wage and salary administration program c. rank jobs by kind and level of work performed
d. define an effective organizational structure - answer-c
Comparative methods of performance appraisal that compare one manager to another to determine performance ratings:
a. minimizes bias as comparisons are solely based on desired organizational outcomes b. are time consuming and useful only for relatively small groups of employees
c. are purely objective measures of performance
d. require the use of only one rater to achieve consistency of measurement - answer-b
As managerial vacancies occur, the availability of well-trained individuals who understand the organization's mission, values, culture, and strategy is enhanced by:
a. use of an executive search firm to fill managerial vacancies
b. rotation of managerial responsibilities among the organization's executives c. use of an effective succession planning program
d. uniform management development programs for middle management and
senior-level managers - answer-c

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