Management Information Systems
Operation Management - correct answer-The area of management concerned with the
design, operation, and improvement of the systems and processes the organization uses to
deliver its goods and services
Customer Relationship Management (CRM) System - correct answer-An information system
used to build customer relationships, enhance loyalty, and manage interactions with
custimers
Data-Driven Decision Making - correct answer-Decision making that draws on the billions of
pieces of date that can be aggregated to reveal important trends and patters
Business Intelligence - correct answer-The information managers use to make decisions,
drawn from the company's own information systems or external sources
Social Networking Sites - correct answer-Online communities of people who create profiles
for themselves, form ties with other with whom they share interests, and make new
connections based on those ties
Competitive Advantage - correct answer-Anything that gives a firm a lead over its rivals; it
can be gained through the development and application of innovative information systems
Data - correct answer-The individual facts or pieces of information
Information - correct answer-Data or facts that are assembled and analyzed to add meaning
and usefulness
Information Systems - correct answer-A system that brings together four critical components
to collect, process, manage, analyze, and distribute information; the the four components are
people, technology, processes, and data
User-Generated Content (UGC) - correct answer-The content contributed to a system by its
users
Web 2.0 - correct answer-The second generation of web development that facilitates far
more interactivity, end-user contributions, collaboration, and information sharing compared to
earlier models
Information Technology (IT) - correct answer-The hardware, software, and
telecommunications that comprise the technology component of information systems; the
term is often used more broadly, to refer to information systems
Information and Communications Technology (ICT) - correct answer-The term encompasses
the broad collection of information processing and communications technologies,
Operation Management - correct answer-The area of management concerned with the
design, operation, and improvement of the systems and processes the organization uses to
deliver its goods and services
Customer Relationship Management (CRM) System - correct answer-An information system
used to build customer relationships, enhance loyalty, and manage interactions with
custimers
Data-Driven Decision Making - correct answer-Decision making that draws on the billions of
pieces of date that can be aggregated to reveal important trends and patters
Business Intelligence - correct answer-The information managers use to make decisions,
drawn from the company's own information systems or external sources
Social Networking Sites - correct answer-Online communities of people who create profiles
for themselves, form ties with other with whom they share interests, and make new
connections based on those ties
Competitive Advantage - correct answer-Anything that gives a firm a lead over its rivals; it
can be gained through the development and application of innovative information systems
Data - correct answer-The individual facts or pieces of information
Information - correct answer-Data or facts that are assembled and analyzed to add meaning
and usefulness
Information Systems - correct answer-A system that brings together four critical components
to collect, process, manage, analyze, and distribute information; the the four components are
people, technology, processes, and data
User-Generated Content (UGC) - correct answer-The content contributed to a system by its
users
Web 2.0 - correct answer-The second generation of web development that facilitates far
more interactivity, end-user contributions, collaboration, and information sharing compared to
earlier models
Information Technology (IT) - correct answer-The hardware, software, and
telecommunications that comprise the technology component of information systems; the
term is often used more broadly, to refer to information systems
Information and Communications Technology (ICT) - correct answer-The term encompasses
the broad collection of information processing and communications technologies,
