USPS Sales & Services Question and Answer 2024 Final exam

USPS Sales & Services Question and Answer 2024 Final exam What is a need? A desire to improve or accomplish something. An informed mutual decision with the customer on service/products is ___________. A successful sales transaction. What does G.I.S.T. stand for in the processing of engaging customers? Greet, Inquire, Suggest, Thank. A common myth in communication is that listeners receive the same ______ all the time. Message. If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? Suggest. Once you determine how a customer wants to mail a package and have offered additional insurance, what additional products may you suggest? Stamps, PO Boxes, money orders, packaging supplies, greeting cards, passports. What is the maximum weight for any package? 70 lbx. How do you determine the dimensions of a mail piece? Combine the length plus girth. What are the 5 processing categories? Letters, flats (large envelopes), Machin able parcels (SPRS), irregular parcels and outside parcels (both non-Machin able). What is our "Retail Motto"? Clean, stocked and Friendly...Everyday! What is the maximum length and girth (combined) for a parcel? 130" for standard post only. Oversize charges will apply for packages exceeding 108". When are balloon charges applied? Packages weighing less than 20 lbs that measure over 84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or Standard to all zones. If an article meets the size qualifications for a large envelope (flat) but is rigid...what price category is it charged? Parcel rate. If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it charged? Flat (large envelope). What is a customer charged when a balloon surcharge applies? 20 lb rate. When is DIM (dimensional) weight applied? Only for Priority packages which exceed 1 cubic foot and are mailed zones 5-8. Dimensional weight pricing is determined by length, width and thickness (height) and __________. Weight. What is the only article that can possibly have a non-Machin able surcharge? Letter. If an article is too heavy, too large or too small it is ______________. Non-mail able. How does knowing the products you sell benefit customers and the post office? Strengthens communication skills, boosts enthusiasm, and assists in overcoming concerns. Name some benefits of Priority Mail Express. Fastest shipping, guaranteed delivery, delivery 365 days per year (even Sundays and Holidays), no residential surcharges, no fuel charges, free tracking, $100 free insurance, signature available, delivery to PO Boxes, flat rate boxes and envelopes, free shipping supplies. Name some benefits of Priority Mail. Normally 2-3 day delivery, free shipping supplies, fast and affordable, fla