CNA Chapter 2 Exam
Expected Questions and Answers (Verified Answers)
1. When should unsafe conditions be reported?
A.) After an accident has occurred B.)
Before an accident can occur
C.) When you have time in your schedule
D.) When a family member or visitor complains
Ans>> B.) Before an accident can occur
2. Which of the following is an example of objective information?
A.) "Mrs. Johnson says she has a rash on her torso."
B.) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso." C.)
"Mrs. Johnson must have a rash because she said that she's itchy"
D.) "Mrs. Johnson needs some lotion"
Ans>> B.) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
3. What is a proper way for a nursing assistant (NA) to respond if a resident does not
,hear her or does not understand her?
A.) The NA should speak more quickly
B.) The NA should speak more softly or whisper C.) The
NA should speak slowly and clearly
D.) The NA should shout
Ans>> C.) The NA should speak slowly and clearly
4. Which of the following is an example of a barrier to communication?
A.) NA uses medical terminology with the resident B.)
NA asks the resident to repeat a sentence
C.) NA speaks the same language as the resident
D.) NA speaks clearly using a professional tone of voice
Ans>> A.) NA uses medical terminology with the resident
5. Which of the following are ways for NA's to avoid barriers to communica- tion?
A.) The NA should use slang so that the resident understands more easily B.) The NA
should respond with "Why?" when the resident makes a statement C.) The NA should
use medical terms when talking with the resident so the resident will more easily
understand his condition
D.) The NA should ask open-ended questions that require more than "yes" or"no"
responses
Ans>> A.) The NA should use slang so that the resident understands more easily
, 6. Why is it important for an NA to consider a resident's cultural background when
communicating with him?
Expected Questions and Answers (Verified Answers)
1. When should unsafe conditions be reported?
A.) After an accident has occurred B.)
Before an accident can occur
C.) When you have time in your schedule
D.) When a family member or visitor complains
Ans>> B.) Before an accident can occur
2. Which of the following is an example of objective information?
A.) "Mrs. Johnson says she has a rash on her torso."
B.) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso." C.)
"Mrs. Johnson must have a rash because she said that she's itchy"
D.) "Mrs. Johnson needs some lotion"
Ans>> B.) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
3. What is a proper way for a nursing assistant (NA) to respond if a resident does not
,hear her or does not understand her?
A.) The NA should speak more quickly
B.) The NA should speak more softly or whisper C.) The
NA should speak slowly and clearly
D.) The NA should shout
Ans>> C.) The NA should speak slowly and clearly
4. Which of the following is an example of a barrier to communication?
A.) NA uses medical terminology with the resident B.)
NA asks the resident to repeat a sentence
C.) NA speaks the same language as the resident
D.) NA speaks clearly using a professional tone of voice
Ans>> A.) NA uses medical terminology with the resident
5. Which of the following are ways for NA's to avoid barriers to communica- tion?
A.) The NA should use slang so that the resident understands more easily B.) The NA
should respond with "Why?" when the resident makes a statement C.) The NA should
use medical terms when talking with the resident so the resident will more easily
understand his condition
D.) The NA should ask open-ended questions that require more than "yes" or"no"
responses
Ans>> A.) The NA should use slang so that the resident understands more easily
, 6. Why is it important for an NA to consider a resident's cultural background when
communicating with him?
