PGA 3.0 Level 2 Study Guide Questions and Answers
100% Pass | 2024
The vision, core values, and mission statement of a golf facility should be developed concurrently with
establishing a facility-wide business plan that includes concrete goals with strategies for meeting them.
(T/F) - - True
What department is considered the core business unit of most facilities? - - Golf Operations
Policies and procedures are port of which support element of the golf operation's organization? - -
Systems
What is the most accurate description of the relationship between the facility's business plan and the
golf operation? - - Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual - -
What combination of interaction strategies would be the first choice for promoting a positive facility-
wide culture? - - Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - - Financial
What must exist for a facility to have a positive culture? - - Resources
What would a typical organizational chart of a golf operation show? - - Staff roles and the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? - - Size of
facility and number of resources
,What determines the complexity of a facility's organization chart? Size of facility, number of services
offered, type of facility, mission - -
Staff is considered a tangible facility resource? (T/F) - - True
What intangible resource is key to enabling and facilitating peak performance? - - Culture
How can facilities foster a positive culture of improvement? - - Open communication and
discussion
How can a facility foster a culture of improvement? - - Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) - -
True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) - - True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees. (T/F) - - True
Self-assessments are an appropriate means for facility staff to align their personal goals with business
goals. (T/F) - - True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) - - False
What should a manager consider when determining the number of employees needed to run an
operation? - - Human resources it will take
, What should golf facilities consider doing to elevate staff performance in meeting management and
customer expectations? - - Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to unbiased
answers - -
What is an example of external staff training? - - Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) - - False
What is the first step in acquiring a new technology-based system? - - Assess facility needs
What are procedures? - - Step by step instructions on how to implement policies and complete
specific tasks
What are policies? - - Guidelines and rules laid down by management that outline the course of
action in various situations
Why should employees be involved in creating and revising policies or procedures? - - Encourages
staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - - Business planning -
Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - - True
What does the American Marketing Association refer to as a name, term, sign, symbol or design, or
combination of them intended to identify the goods and services of a seller? - - Brand
100% Pass | 2024
The vision, core values, and mission statement of a golf facility should be developed concurrently with
establishing a facility-wide business plan that includes concrete goals with strategies for meeting them.
(T/F) - - True
What department is considered the core business unit of most facilities? - - Golf Operations
Policies and procedures are port of which support element of the golf operation's organization? - -
Systems
What is the most accurate description of the relationship between the facility's business plan and the
golf operation? - - Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual - -
What combination of interaction strategies would be the first choice for promoting a positive facility-
wide culture? - - Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - - Financial
What must exist for a facility to have a positive culture? - - Resources
What would a typical organizational chart of a golf operation show? - - Staff roles and the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? - - Size of
facility and number of resources
,What determines the complexity of a facility's organization chart? Size of facility, number of services
offered, type of facility, mission - -
Staff is considered a tangible facility resource? (T/F) - - True
What intangible resource is key to enabling and facilitating peak performance? - - Culture
How can facilities foster a positive culture of improvement? - - Open communication and
discussion
How can a facility foster a culture of improvement? - - Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) - -
True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) - - True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees. (T/F) - - True
Self-assessments are an appropriate means for facility staff to align their personal goals with business
goals. (T/F) - - True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) - - False
What should a manager consider when determining the number of employees needed to run an
operation? - - Human resources it will take
, What should golf facilities consider doing to elevate staff performance in meeting management and
customer expectations? - - Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to unbiased
answers - -
What is an example of external staff training? - - Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) - - False
What is the first step in acquiring a new technology-based system? - - Assess facility needs
What are procedures? - - Step by step instructions on how to implement policies and complete
specific tasks
What are policies? - - Guidelines and rules laid down by management that outline the course of
action in various situations
Why should employees be involved in creating and revising policies or procedures? - - Encourages
staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - - Business planning -
Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - - True
What does the American Marketing Association refer to as a name, term, sign, symbol or design, or
combination of them intended to identify the goods and services of a seller? - - Brand
