ITSP 132 Quizzes
Sometimes an expansion board may have an extra PCIe power connector. This
connector comes in what two different pin configurations? - ANS-6-pin
8-pin
A technician needs to service a laptop computer that is experiencing an intermittent
problem with the display.
Which of the following will be most effective at helping the technician complete the work
in a timely and efficient manner? (Select TWO). - ANS-Document and label the location
of the screws and cables before removing them.
Organize and place all parts and screws and in one place.
How many pins are used in a serial port? - ANS-9
When is it okay to touch the inside of a computer that is turned on? - ANS-When using a
multimeter to measure voltage output
When handling a motherboard, cards, or drive, which statement is NOT accurate? -
ANS-You should not hold expansion cards by the edges.
You are troubleshooting a laptop with multiple sticking keys that result in misspelled
words while the user types. Other than several sticking keys, the laptop appears to be
functioning properly. You have cleaned the keyboard with compressed air, but the
problem persists. After removing one of the key tops, it becomes apparent that a liquid
was spilled into the keyboard.
Which of the following is the next step in resolving the issue of sticking keys? -
ANS-Clean the keyboard keys with a contact cleaner.
Which statement is NOT a good practice when working inside a computer case? -
ANS-Be sure to hold expansion cards by the edge connectors.
What connector has 4 pins, is used for older IDE drives and some SATA drives, and can
provide +5 V and +12 V power outputs? - ANS-Molex connector
,What type(s) of port transmits both digital audio and digital video with a single
connector? Select all that apply. - ANS-DisplayPort
HDMI
Which statement is NOT true regarding motherboards? - ANS-Has a heat sink on the
PCIe slots
What are two resources that may be useful in disassembling a laptop computer? -
ANS-Service manual
User manual
What is the very first step that should be taken when performing work with a computer?
- ANS-You should back up any important data.
How many pins are in the power supply connector that is typically used on most
motherboards today? - ANS-24-pin
What tool can help discover and report computer errors and conflicts that occur when
you first turn on a computer and before the operating system is launched. - ANS-POST
card
A user called to inform you that the laptop she purchased yesterday is malfunctioning
and will not connect to her wireless network. You personally checked to verify that the
wireless worked properly before the user left your office. The user states she rebooted
the computer several times but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this
issue? - ANS-Have the user press the appropriate function key combination to enable
the wireless radio and then attempt to connect to the wireless network.
Molly, an end user, connects an external monitor, external keyboard and mouse, and a
wired network cable to her laptop while working in the office. She leaves the office
frequently to meet with customers and takes the laptop with her. Disconnecting and
reconnecting these external connections has become inconvenient.
Which of the following devices will allow the user to disconnect and reconnect the laptop
to the external connections with the least amount of effort? (Select TWO). - ANS-Port
replicator
,Docking station
What is the second step in opening the case of a working computer? - ANS-Power
down the system and unplug it
What acronym is another name for static electricity, which can damage chips and
destroy motherboards? - ANS-ESD
A technician has determined that a laptop keyboard will need to be removed in order to
replace the laptop's CPU cooling fan.
Which of the following steps will most likely be required before the technician can
remove the keyboard from the laptop? (Select TWO.) - ANS-The keyboard cable(s) will
need to be disconnected from the ZIF socket(s).
The keyboard bezel will need to be removed.
Match each item with a statement below.
A diagnostic program built into a computer to test the hardware components before the
computer boots up. - ANS-POST
Match each item with a statement below.
All wireless technologies are turned off resulting in no transmission or reception of
wireless signals. - ANS-Airplane mode
Match each item with a statement below.
The smaller form factor of the ATX. Its smaller size and reduced expansion ports helps
reduce costs and power consumption. - ANS-microATX
Match each item with a statement below.
Performs most of the processing for data and instructions for the entire system. -
ANS-CPU (central processing unit)
Match each item with a statement below.
, A short-range wireless technology used to connect two devices in a small personal
network. - ANS-Bluetooth
Match each item with a statement below.
Smaller connectors for memory on laptops. - ANS-SO-DIMM
Match each item with a statement below.
The standard for computer expansion cards. - ANS-PCIe
Match each item with a statement below.
The connector for memory found on a motherboard. - ANS-DIMM
Match each item with a statement below.
Draws heat away from the CPU or other heat sensitive components so that it can be
dissipated quickly. - ANS-Heat sink
Match each item with a statement below.
Transmits digital video and audio. They are slowly replacing VGA and DVI ports on
computers. - ANS-DisplayPort
What two devices in a computer should be considered "black boxes," and should never
be opened due to risks involving charged capacitors? - ANS-Monitor
Power supply
What two different types of firmware may be used on motherboards? - ANS-BIOS
UEFI
Where must virtualization be enabled for VM (virtual machine) software to work? -
ANS-BIOS/UEFI
Motherboards may contain which of the following ports on the I/O panel?
- Multiple USB ports
Sometimes an expansion board may have an extra PCIe power connector. This
connector comes in what two different pin configurations? - ANS-6-pin
8-pin
A technician needs to service a laptop computer that is experiencing an intermittent
problem with the display.
Which of the following will be most effective at helping the technician complete the work
in a timely and efficient manner? (Select TWO). - ANS-Document and label the location
of the screws and cables before removing them.
Organize and place all parts and screws and in one place.
How many pins are used in a serial port? - ANS-9
When is it okay to touch the inside of a computer that is turned on? - ANS-When using a
multimeter to measure voltage output
When handling a motherboard, cards, or drive, which statement is NOT accurate? -
ANS-You should not hold expansion cards by the edges.
You are troubleshooting a laptop with multiple sticking keys that result in misspelled
words while the user types. Other than several sticking keys, the laptop appears to be
functioning properly. You have cleaned the keyboard with compressed air, but the
problem persists. After removing one of the key tops, it becomes apparent that a liquid
was spilled into the keyboard.
Which of the following is the next step in resolving the issue of sticking keys? -
ANS-Clean the keyboard keys with a contact cleaner.
Which statement is NOT a good practice when working inside a computer case? -
ANS-Be sure to hold expansion cards by the edge connectors.
What connector has 4 pins, is used for older IDE drives and some SATA drives, and can
provide +5 V and +12 V power outputs? - ANS-Molex connector
,What type(s) of port transmits both digital audio and digital video with a single
connector? Select all that apply. - ANS-DisplayPort
HDMI
Which statement is NOT true regarding motherboards? - ANS-Has a heat sink on the
PCIe slots
What are two resources that may be useful in disassembling a laptop computer? -
ANS-Service manual
User manual
What is the very first step that should be taken when performing work with a computer?
- ANS-You should back up any important data.
How many pins are in the power supply connector that is typically used on most
motherboards today? - ANS-24-pin
What tool can help discover and report computer errors and conflicts that occur when
you first turn on a computer and before the operating system is launched. - ANS-POST
card
A user called to inform you that the laptop she purchased yesterday is malfunctioning
and will not connect to her wireless network. You personally checked to verify that the
wireless worked properly before the user left your office. The user states she rebooted
the computer several times but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this
issue? - ANS-Have the user press the appropriate function key combination to enable
the wireless radio and then attempt to connect to the wireless network.
Molly, an end user, connects an external monitor, external keyboard and mouse, and a
wired network cable to her laptop while working in the office. She leaves the office
frequently to meet with customers and takes the laptop with her. Disconnecting and
reconnecting these external connections has become inconvenient.
Which of the following devices will allow the user to disconnect and reconnect the laptop
to the external connections with the least amount of effort? (Select TWO). - ANS-Port
replicator
,Docking station
What is the second step in opening the case of a working computer? - ANS-Power
down the system and unplug it
What acronym is another name for static electricity, which can damage chips and
destroy motherboards? - ANS-ESD
A technician has determined that a laptop keyboard will need to be removed in order to
replace the laptop's CPU cooling fan.
Which of the following steps will most likely be required before the technician can
remove the keyboard from the laptop? (Select TWO.) - ANS-The keyboard cable(s) will
need to be disconnected from the ZIF socket(s).
The keyboard bezel will need to be removed.
Match each item with a statement below.
A diagnostic program built into a computer to test the hardware components before the
computer boots up. - ANS-POST
Match each item with a statement below.
All wireless technologies are turned off resulting in no transmission or reception of
wireless signals. - ANS-Airplane mode
Match each item with a statement below.
The smaller form factor of the ATX. Its smaller size and reduced expansion ports helps
reduce costs and power consumption. - ANS-microATX
Match each item with a statement below.
Performs most of the processing for data and instructions for the entire system. -
ANS-CPU (central processing unit)
Match each item with a statement below.
, A short-range wireless technology used to connect two devices in a small personal
network. - ANS-Bluetooth
Match each item with a statement below.
Smaller connectors for memory on laptops. - ANS-SO-DIMM
Match each item with a statement below.
The standard for computer expansion cards. - ANS-PCIe
Match each item with a statement below.
The connector for memory found on a motherboard. - ANS-DIMM
Match each item with a statement below.
Draws heat away from the CPU or other heat sensitive components so that it can be
dissipated quickly. - ANS-Heat sink
Match each item with a statement below.
Transmits digital video and audio. They are slowly replacing VGA and DVI ports on
computers. - ANS-DisplayPort
What two devices in a computer should be considered "black boxes," and should never
be opened due to risks involving charged capacitors? - ANS-Monitor
Power supply
What two different types of firmware may be used on motherboards? - ANS-BIOS
UEFI
Where must virtualization be enabled for VM (virtual machine) software to work? -
ANS-BIOS/UEFI
Motherboards may contain which of the following ports on the I/O panel?
- Multiple USB ports
