MNG FINAL Exam With Actual Questions And Correct Detailed Answers.

physiological, safety, social, esteem, and self-actualization - correct answer What are the 5 needs in Maslow's hierarchy of needs? physiological - correct answer need 4 food, water, air, & sex safety - correct answer need 4 security, stability, & freedom from fear or threat social - correct answer need 4 friendship, affection, acceptance, & interaction w/ others esteem - correct answer need 4 personal feelings of achievement, self-esteem, & recognition & respect from peers self-actualization - correct answer a feeling of self-fulfillment or the realization of one's potential; maximum personal motivation, the need 4 growth & development, be all that you can be The lowest unsatisfied need in the hierarchy ` Self-Actualization - correct answer According to Maslow, what motivates your behavior? Lower" needs would have to be satisfied before the next "higher" need could motivate behavior ` No longer motivational, you move up & move on - correct answer What does Maslow believe about satisfied needs? ` The state of "stuckedness", being stuck ` You can't go up or down ` The employee can no longer be motivated (productivity, etc. will all suffer) - correct answer If a need is frustrated, what will the employee experience, according to Maslow? Can the employee still be motivated if his/her needs are frustrated? ` Esteem & self actualization because most jobs are specialized ` Enriched or craft would help satisfy these needs - correct answer What needs are typically unsatisfied in most organizations? Why is this the case? What would help satisfy these needs? Self-actualization (being all that you can be, maximizing potential) ` Very few do. Never fully satisfied. Reach it only temporarily. - correct answer What need is the highest level of personal motivation? How many people reach this level? Is it ever fully satisfied or fulfilled? The best you can be @ that moment in time; "in the zone" ` Momentary self actualization- at that one moment in time you are the best you can be - correct answer What is a peak experience? ... - correct answer What does the research say about Maslow's hierarchy of needs? Pick and choose the benefits that you need (health & life insurance) ` Pick out the ones that fit you - correct answer What is a cafeteria style benefits plan? ` Ppl are motivated by different needs so they will find different things rewarding ` Managers should motivate differently because everyone is at a different point on the hierarchy ("tailor the motivation to fit the individual") ` Ppl can move up or down in the hierarchy & different things can motivate them over time - correct answer How would you apply Maslow's theory of motivation if you were a manager? (E) Existence, (R) Relatedness, & (G) Growth Needs - correct answer What are the 3 needs in ERG theory that can motivate behavior? a) Existence -- similar 2 Maslow's physiological & safety needs b) Relatedness -- similar 2 Maslow's social & self-esteem needs c) Growth -- similar 2 Maslow's self-actualization need ` Maslow's theory repackaged to be more consistent with current research. - correct answer How do the 3 needs in ERG theory match up to the 5 needs in Maslow's hierarchy of needs? it can still motivate - correct answer What does Alderfer's ERG theory sat about a satisfied need? If a higher level need is frustrated, you can regress down to a lower level need, & still maintain motivation. - correct answer What is the frustration-regression principle in ERG theory? What does it say about need frustration? Job Satisfaction = No Job Satisfaction ` Job Dissatisfaction = No Job Dissatisfaction - correct answer What does Herzberg say is the opposite of job satisfaction? The opposite of job dissatisfaction? ` The work itself & how it makes you feel ` Esteem & self-actualization in Maslow's hierarchy ` Related to job enrichment b/c motivators are present so you have an enriched job - correct answer What is a motivator factor & what is it related to in 2-factor theory? (be able to recognize what are motivators on the job). Motivators are like what need in Maslow's hierarchy? Equivalent to the 3 lower level needs in Maslow's hierarchy of needs (physiological, safety, social) ` It's outside of you/external factor [pay, benefits, supervision, coworkers, working conditions, company policy] - correct answer What is a hygiene factor & what is it related to in 2-factor theory? (be able to recognize what are hygienes on the job). Hygienes are like what needs in Maslow's hierarchy? job enrichment - correct answer What does Herzberg advocate as the only way to motivate employees (i.e., make them job satisfied)? ` It prevents dissatisfaction ` Causes no job dissatisfaction ` Hygienes can't motivate ppl according to Hertzberg - correct answer What is the effect of good pay, good supervision, good benefits, etc...on job dissatisfaction? Can hygiene factors motivate people according to Hertzberg? ` Taco Bell drive-thru worker & static intercom...No JS + JDS (bad hygienes)...worst-case scenario ` Dr. 90210...JS + No JDS (good hygienes)...best-case scenario ` Sauley's brother = specialized, but good hygienes...No JS + No JDS...neutral! - correct answer If I gave you an example of a person holding a certain type of job (e.g. specialized or enriched) & having either good or poor hygienes (e.g. pay, benefits, & supervision), you will be able to tell me what the person is experiencing in terms of job satisfaction or no job satisfaction & job dissatisfaction or no job dissatisfaction ` It assumes that all employees will be motivated by job enrichment ` It's a one best way theory so we know it's wrong! ` It was based upon accountants & engineers ` The way the interviews were conducted was faulty ` Suffered from a self-serving bias ` Some people's hygiene's are other people's motivators ` Assumes everybody has a expressive motivation towards work & ignores instrumentals - correct answer What are the problems with Herzberg's 2-factor theory? ` There is a direct connection between what we intend to do & what we actually do ` The goals (our intentions) we have influence the performance we exhibit - correct answer What is the basic premise behind goal setting theory? satisfied need can't motivate yout behavior - correct answer According to Maslow's hierchal of needs: frustrated for most employees - correct answer for specialized jobs, , most needs typically?