Systems Analysis: Ch. 7 Development
Strategies
application service provider (ASP) - correct answer-A firm that delivers a software
application, or access to an application, by charging a usage or subscription fee.
benchmark - correct answer-This measures the time a package takes to process a certain
number of transactions.
build or buy - correct answer-Choice between developing in-house software and purchasing
software, often called a build or buy, or make or buy, decision.
business process outsourcing (BPO) - correct answer-The outsourcing of a basic business
process.
cloud computing - correct answer-An overall online software and data environment in which
applications and services are accessed and used through an Internet connection rather than
on a local computer; refers to the cloud symbol for the internet.
evaluation and selection team - correct answer-This is involved in selecting hardware and
software, and includes systems analysts and users. A team approach ensures that critical
factors are not overlooked and that a sound choice is made.
evaluation model - correct answer-A technique that uses a common yardstick to measure
and compare vendor ratings.
fixed fee model - correct answer-A service model that charges a set fee based on a specified
level of service and user support.
forum - correct answer-An online discussion on a particular topic, where people meet, offer
support, and exchange ideas.
global outsourcing - correct answer-The practice of shifting IT development, support, and
operations to other countries.
horizontal application - correct answer-A software package that can be used by many
different types of organizations.
information center (IC) - correct answer-This supports users by training them on application
software, answering questions, troubleshooting problems and serving as a clearinghouse for
user problems and solutions.
Internet business services (IBS) - correct answer-Services that provide powerful Web-based
support for transactions such as order processing, billing, and customer relationship
management.
Strategies
application service provider (ASP) - correct answer-A firm that delivers a software
application, or access to an application, by charging a usage or subscription fee.
benchmark - correct answer-This measures the time a package takes to process a certain
number of transactions.
build or buy - correct answer-Choice between developing in-house software and purchasing
software, often called a build or buy, or make or buy, decision.
business process outsourcing (BPO) - correct answer-The outsourcing of a basic business
process.
cloud computing - correct answer-An overall online software and data environment in which
applications and services are accessed and used through an Internet connection rather than
on a local computer; refers to the cloud symbol for the internet.
evaluation and selection team - correct answer-This is involved in selecting hardware and
software, and includes systems analysts and users. A team approach ensures that critical
factors are not overlooked and that a sound choice is made.
evaluation model - correct answer-A technique that uses a common yardstick to measure
and compare vendor ratings.
fixed fee model - correct answer-A service model that charges a set fee based on a specified
level of service and user support.
forum - correct answer-An online discussion on a particular topic, where people meet, offer
support, and exchange ideas.
global outsourcing - correct answer-The practice of shifting IT development, support, and
operations to other countries.
horizontal application - correct answer-A software package that can be used by many
different types of organizations.
information center (IC) - correct answer-This supports users by training them on application
software, answering questions, troubleshooting problems and serving as a clearinghouse for
user problems and solutions.
Internet business services (IBS) - correct answer-Services that provide powerful Web-based
support for transactions such as order processing, billing, and customer relationship
management.
