MNG Chapter 15 Practice Exam Questions.

MNG Chapter 15 Practice Exam Questions. The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control. - CORRECT ANSWER true managers are increasingly recognizing the need to measure intangible aspects of performance such as customer service - CORRECT ANSWER true tracking measures such as customer service and employee involvement are examples of identifying and defining non financial measurements - CORRECT ANSWER false liabilities are the firms debts, both current and long-term - CORRECT ANSWER true under hierarchical control, employees are actively engaged and committed to their work - CORRECT ANSWER false open-book management ties employees rewards to the company's overall success - CORRECT ANSWER true TQM became attractive to US managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality - CORRECT ANSWER true Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders - CORRECT ANSWER true a six sigma process will typically result in one defective package of product for every three truckloads shipped - CORRECT ANSWER true