MNG-325 Chapter 12-13 Exam Questions Correctly Answered.

MNG-325 Chapter 12-13 Exam Questions Correctly Answered. The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following terms? - CORRECT ANSWER Influencing Which of the following is NOT one of the six primary management activities in the influencing subsystem? - CORRECT ANSWER Controlling work activities An individual's ___________________ is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and adeptness in building relationships. - CORRECT ANSWER emotional intelligence Some research suggests managers with __________ levels of emotional intelligence are more interpersonally effective when compared to managers with _________ levels of emotional intelligence. - CORRECT ANSWER higher, lower ______________ involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message. - CORRECT ANSWER Communication Which term refers to factors that hinder successful communication in a specific situation, such as perception and the source's view of the destination? - CORRECT ANSWER Microbarriers When communication in an organization follows the lines of the organizational chart, this is referred to as ___________________. - CORRECT ANSWER formal organizational communication An informal organizational communication network that is NOT controlled by top executives is called which of the following? - CORRECT ANSWER Grapevine Linda is trying to listen to Sarah. To give her full attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good listening? - CORRECT ANSWER Remove distractions Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good listening? - CORRECT ANSWER Be patient The process of directing the behavior of others toward the accomplishment of an objective is known as which of the following? - CORRECT ANSWER Leadership Which statement about management and leadership is most likely true? - CORRECT ANSWER Managing is broader in scope than leading.