Chapter 01
Human Resource Management: Gaining a Competitive Advantage
True / False Questions
1. Companies have historically looked at HRM as a means to contribute to profitability and
quality.
True False
2. Orientation and skills training are responsibilities of HR personnel involved in analysis and
design of work.
True False
3. The three product lines of HR as a business are administrative services and transactions,
business partner services, and strategic partner roles.
True False
,4. The amount of time that the HRM function devotes to administrative tasks is decreasing, and
its role as a strategic business partner is increasing.
True False
5. Advances in technology have decreased HRM's role in providing self-service to employees.
True False
6. HR functions related to benefits administration such as health plan eligibility status,
relocation, and payroll are usually not outsourced.
True False
7. When a firm shifts to evidence-based HRM, it should stop using workforce analytics.
True False
8. Evidence-based HR refers to the demonstration that human resources practices have no
impact on the company's bottom or key stakeholders.
True False
,9. Intangible assets are equally or more valuable than financial and physical assets, but they are
difficult to duplicate or imitate.
True False
10. In a learning organization, improvements in product or service quality do not stop when formal
training is completed.
True False
11. In exchange for working longer hours without job security, employees want companies to
provide flexible work schedules and comfortable working conditions.
True False
12. From a company perspective, it is harder to add part-time employees than it is to add full-time
employees.
True False
13. To be effective, balanced scorecards must be customized by companies to fit different market
situations, products, and competitive environments.
True False
, 14. The balanced scorecard should not be used to link a company's human resource
management activities to the company's business strategy.
True False
15. A company that adopts total quality management (TQM) trains only selected employees in
quality.
True False
16. Applications of the Malcolm Baldrige Award are reviewed by an independent board of
examiners who are selected from the public sector.
True False
17. Projections to the demographics of the U.S. workforce predict that the average age of the
workforce will decrease.
True False
18. Disabled workers can be a source of competitive advantage.
True False
Human Resource Management: Gaining a Competitive Advantage
True / False Questions
1. Companies have historically looked at HRM as a means to contribute to profitability and
quality.
True False
2. Orientation and skills training are responsibilities of HR personnel involved in analysis and
design of work.
True False
3. The three product lines of HR as a business are administrative services and transactions,
business partner services, and strategic partner roles.
True False
,4. The amount of time that the HRM function devotes to administrative tasks is decreasing, and
its role as a strategic business partner is increasing.
True False
5. Advances in technology have decreased HRM's role in providing self-service to employees.
True False
6. HR functions related to benefits administration such as health plan eligibility status,
relocation, and payroll are usually not outsourced.
True False
7. When a firm shifts to evidence-based HRM, it should stop using workforce analytics.
True False
8. Evidence-based HR refers to the demonstration that human resources practices have no
impact on the company's bottom or key stakeholders.
True False
,9. Intangible assets are equally or more valuable than financial and physical assets, but they are
difficult to duplicate or imitate.
True False
10. In a learning organization, improvements in product or service quality do not stop when formal
training is completed.
True False
11. In exchange for working longer hours without job security, employees want companies to
provide flexible work schedules and comfortable working conditions.
True False
12. From a company perspective, it is harder to add part-time employees than it is to add full-time
employees.
True False
13. To be effective, balanced scorecards must be customized by companies to fit different market
situations, products, and competitive environments.
True False
, 14. The balanced scorecard should not be used to link a company's human resource
management activities to the company's business strategy.
True False
15. A company that adopts total quality management (TQM) trains only selected employees in
quality.
True False
16. Applications of the Malcolm Baldrige Award are reviewed by an independent board of
examiners who are selected from the public sector.
True False
17. Projections to the demographics of the U.S. workforce predict that the average age of the
workforce will decrease.
True False
18. Disabled workers can be a source of competitive advantage.
True False
