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MSA ONBOARDING POST TEST UPDATED Questions and CORRECT Answers
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MSA ONBOARDING POST TEST UPDATED Questions and CORRECT Answers Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) - Correct ANSWER- Veterans Family members employee Trainess Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam. The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's best response to the Veteran. - Correct ANSWER- Mr. Jones, I am not familiar with that exam but will find out who you need to speak with to schedule an appointment. It may take a few minutes, can I put you on hold or would you prefer that I call you back with the information?
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